Senior Dynamics Developer

GovCIO

Washington (District of Columbia)

Remote

USD 145,000 - 175,000

Full time

14 days+

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Job summary

GovCIO is seeking an experienced Senior CRM developer to enhance and operate the Microsoft Dynamics CRM system and customer portal. You will work in an Agile Scrum environment, handling multiple items in a sprint and collaborating with functional, testing, and dev teams.

This role is mostly remote with occasional onsite at the Washington, DC client site, and requires strong expertise in Call Center, IVR, Copilot Studio, Chat, and Secure Messaging within Dynamics, plus leadership of complex

Qualifications

Bachelor's degree with 12+ years (or commensurate experience)
5 years of experience in Power Platform and Portals
Experience leading implementations of Call Center, IVR, and other Dynamics functionality (Copilot Studio, Chat, Secure Messaging)
C#, .NET, JavaScript, FetchXML
Experience in SDLC documentation (Design Documents, Implementation Plans, deployments)
Strong dynamics/portals knowledge and production support
Agile Scrum environment experience
Must be able to attain and maintain PBGC Public Trust

Responsibilities

Collaborate with functional and testing teams to implement user stories and validate acceptance criteria
Mentor other developers and collaborate with senior team members
Utilize AI features in Dynamics for Call Center and Customer Service (Copilot Studio, IVR, Chat, DocIntelligence, etc.)

Skills

Power Platform & Portals

Lead implementations

Call Center & IVR

.NET

JavaScript

FetchXML

SDLC documentation

Dynamics & Portals

Agile Scrum

PBGC Public Trust clearance

Education

Bachelor's degree

Tools

GitHub

Deployment pipelines

Azure DevOps

Azure Architect cert

Job description

GovCIO is looking for an experienced Senior CRM developer to support the continued enhancement and operations of a Microsoft Dynamics CRM system and customer portal and to supercharge our systems with new technology and functionality. This position requires experience in an Agile Scrum environment with the ability to handle multiple items in a single sprint. This position is mostly remote, and will occasionally require going onsite our Washington, DC client site.

Responsibilities

Work collaboratively with the functional team and testing team, as well as other developers, as you implement required user stories, providing continued feedback on the quality of the acceptance criteria and testing.
Mentor other developers and collaborate with other senior members of the team.
Utilize AI features in Dynamics for Call Center and Customer Service, covering Copilot Studio, IVR, Chat, DocIntelligence, and other modern tools.

Qualifications

Bachelor's with 12+ years (or commensurate experience)

Required Skills and Experience

5 years of experience in Power Platform and Portals
Experience to lead implementations of Call Center, IVR, and other modern functionality and modules within Dynamics. Copilot Studio, Chat, and Secure Messaging.
Experience with Call Center, IVR is required.
C#, .Net, Javascript, FetchXML experience
Experience in Support SDLC documentation such as the Design Documents and Implementation Plans and deployments
Attention to detail, a can-do attitude, and knowledge of Microsoft Dynamics and Portals is needed.
Provide support to Support Team for Operations/Production troubleshooting and problem solving
Work in a collaborative, fast-paced Agile Scrum environment
Clearance Required: Must be able to attain and maintain PBGC Public Trust

Preferred Skills and Experience