Senior Dynamics Developer

United States Digital Space LLC; United States; Hybrid; USD 160,000 - 175,000; Full time

Job summary

GovCIO is seeking a Senior CRM developer to enhance a Microsoft Dynamics CRM system, customer portal, and related services. You will work in an Agile Scrum environment, supporting rapid item handling in sprints, and you will mentor other developers while collaborating with senior teammates to implement user stories.

The role emphasizes using AI features in Dynamics for Call Center and Customer Service, with a focus on Copilot Studio, IVR, Chat, DocIntelligence, and related tools.

Qualifications

• Bachelor's degree and 12+ years of experience.
• 5 years of Power Platform and Portals experience.
• Lead implementations of Call Center, IVR, and other Dynamics modules.
• Proficiency with Copilot Studio, Chat, and Secure Messaging.
• Strong C#, .NET, JavaScript, and FetchXML skills.
• Experience with SDLC documentation and implementation plans.
• Provide production support and troubleshooting.
• Public Trust clearance required.
• PowerBI, PDF/RDL reports, GitHub, and deployment pipelines are a plus.

Responsibilities

• Collaborate with functional and testing teams to implement user stories and ensure quality acceptance criteria.
• Mentor other developers and collaborate with senior team members.

Skills

Power Platform

Portals

Call Center

IVR

Copilot Studio

Chat

Secure Messaging

C#

.NET

JavaScript

FetchXML

PowerBI

GitHub

Deployment pipelines

Azure DevOps

Azure Certifications

Education

Bachelor's degree

Tools

GitHub

Deployment pipelines

Power Platform

Azure DevOps

Job description

QR Code Link to This PostOverview: GovCIO is looking for an experienced Senior CRM developer to support the continued enhancement and operations of a Microsoft Dynamics CRM system and customer portal and to supercharge our systems with new technology and functionality. This position requires experience in an Agile Scrum environment with the ability to handle multiple items in a single sprint. This position is mostly remote, and will ccasionally require going onsite our Washington, DC client site. Responsibilities: Work collaboratively with the functional team and testing team, as well as other developers, as you implement required user stories, providing continued feedback on the quality of the acceptance criteria and testing. Mentor other developers and collaborate with other senior members of the team. Utilize AI features in Dynamics for Call Center and Customer Service, covering Copilot Studio, IVR, Chat, DocIntelligence, and other modern tools. Qualifications: Bachelor's with 12+ years (or commensurate experience)

Required Skills and Experience 5 years of experience in Power Platform and Portals Experience to lead implementations of Call Center, IVR, and other modern functionality and modules within Dynamics. Copilot Studio, Chat, and Secure Messaging. C#, .Net, Javascript, FetchXML Support SDLC documentation such as the Design Documents and Implementation Plans Support deployments Attention to detail, a can‑do attitude, and knowledge of Microsoft Dynamics and Portals is needed. Provide support to Support Team for Operations/Production troubleshooting and problem solving Work in a collaborative, fast-paced Agile Scrum environment Clearance Required: Public Trust Preferred Skills and Experience Experience in PowerBI and fillable PDF reports, RDL reports GitHub, and deployment pipelines is a plus Certification in Azure Developer, Azure DevOps, Azure Architect, or similar Posted Salary Range: USD $160,000.00 - USD $175,000.00 /Y