Senior Dynamics 365 Business Systems Analyst

Komline; Washington (District of Columbia); On-site; USD 110,000 - 130,000; Full time

Job summary

Komline, a global leader in separation technologies, is seeking a Senior Business System Analyst to drive the Microsoft Dynamics 365 Finance & Operations implementation, support, and ongoing maintenance across our Washington, DC site.

You will collaborate with the Dynamics 365 System Administrator, manage user support tickets, contribute to change management, and help standardize processes across multiple sites while ensuring data accuracy and regulatory compliance.

Qualifications

• Bachelor’s degree in information systems, computer science or related field.
• Strong working knowledge of Microsoft Dynamics 365 F&O, especially in manufacturing.
• 5–7 years in IT application support or ERP support.
• Understanding of incident management and change control (ITIL).
• Strong analytical, troubleshooting, and verbal/written communication.
• Experience with Microsoft tools and environments (Power Platform, Azure AD, Office 365).
• Willingness to travel up to 50%+ for deployment across locations.

Responsibilities

• Provide functional and technical support for Microsoft Dynamics 365 Finance & Operations modules to resolve user issues and service requests.
• Triage tickets in IT service management, prioritizing incidents with the System Administrator.
• Assist in onboarding and training and guide new users and processes.
• Develop and maintain user documentation and SOPs.
• Configure and maintain system setups, workflows, and security roles per policy.
• Coordinate with developers and external partners for integrations and customizations.
• Participate in system testing: regression, UAT, post-deployment validation.
• Assist with system upgrades including communications, testing, and vendor coordination.
• Collaborate with CAB to test and deploy updates, patches, and new functionality.
• Maintain documentation of configurations, changes, deployments.
• Suggest process improvements and long-term solutions.
• Stay current on Microsoft releases and assess impact on configurations and business processes.
• Support financial and operational reporting with Power BI dashboards and Excel tools.
• Document requirements, perform gap analyses, and identify D365 enhancements.
• Ensure configurations align with business processes and compliance.

Skills

Dynamics 365 F&O knowledge

ERP support

ITIL processes

Analytical skills

Communication skills

Microsoft tools (Power Platform, Azure

Education

Bachelor’s Degree in Information Systems

Bachelor’s Degree in Computer Science

Tools

Power BI

Excel

Power Platform

Azure AD

Office 365

Job description

Komline, a global leader in separation technologies, is seeking a Senior Business System Analyst to drive the Microsoft Dynamics 365 Finance & Operations implementation, support, and ongoing maintenance across our Washington, DC site.

You will collaborate with the Dynamics 365 System Administrator, manage user support tickets, contribute to change management, and help standardize processes across multiple sites while ensuring data accuracy and regulatory compliance.