Dynamics 365 Business Systems Analyst (Manufacturing)

Komline; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

Komline is seeking a Business System Analyst (Microsoft Dynamics 365) to support the implementation, operation, and ongoing maintenance of Dynamics 365 Finance and Operations. You will work with a team of administrators, developers, and partners to resolve user issues, gather requirements, configure systems, and train users across multiple sites.

The role involves regression testing, UAT, upgrades, and change management in a manufacturing-focused environment, with travel to Komline locations up

Qualifications

• Bachelor's degree in information systems, computer science, or a related field.
• 1+ year of experience in IT application support or ERP support.
• Strong knowledge of Microsoft Dynamics 365 Finance & Operations in a manufacturing environment.

Responsibilities

• Provide functional and technical support for Microsoft Dynamics 365 Finance and Operations, ensuring timely resolution of user issues and service requests.
• Manage and triage tickets in the IT service management system, collaborating with users and the System Administrator to resolve incidents.
• Assist with user onboarding and training, providing guidance to support new users and processes.
• Develop and maintain training materials and SOPs.
• Support configuration and maintenance of system settings, workflows, and security roles.
• Coordinate with developers and external partners to support integrations, extensions, and customizations.
• Participate in regression testing, UAT, and post-deployment validation.
• Assist with system upgrades including user communications and vendor coordination.
• Collaborate with CAB to review and deploy updates and new functionality.
• Maintain documentation of configurations, changes, and deployments.
• Identify recurring issues and propose improvements and long-term solutions.
• Stay current on Microsoft releases and assess impact on configurations and processes.
• Support reporting with Power BI and Excel add-ins.
• Document requirements and conduct gap analyses with stakeholders.
• Ensure configurations align with business processes and compliance.
• Travel to Komline locations to support deployments and site adoption.

Skills

Analytical thinking

Troubleshooting

Verbal & written communication

Education

Bachelor's degree in information systems, computer science, or related field

Tools

Microsoft Dynamics 365 Finance and Operations

Power Platform

Entra ID / Azure AD

Microsoft 365

ITIL

Job description

Komline is seeking a Business System Analyst (Microsoft Dynamics 365) to support the implementation, operation, and ongoing maintenance of Dynamics 365 Finance and Operations. You will work with a team of administrators, developers, and partners to resolve user issues, gather requirements, configure systems, and train users across multiple sites.

The role involves regression testing, UAT, upgrades, and change management in a manufacturing-focused environment, with travel to Komline locations up