Senior Dynamics 365 F&O Analyst & Change Lead

Komline; Washington; On-site; USD 110,000 - 130,000; Full time

Job summary

Komline is seeking a Senior Business System Analyst to lead implementation, support, and ongoing maintenance of Microsoft Dynamics 365 Finance & Operations across the organization. You will partner with the Dynamics 365 System Administrator to resolve user issues, manage tickets, and participate in change management.

The role requires 5-7 years in IT application/ERP support, strong problem solving, and the ability to travel up to 50% to deploy D365 at multiple sites.

Qualifications

• Bachelor’s Degree in Information Systems, Computer Science, or a related field.
• 5-7 years of IT application support or ERP support.
• Strong knowledge of Microsoft Dynamics 365 F&O in manufacturing.
• Experience with ITIL incident/change management processes.
• Proficient with Microsoft tools (Power Platform, Azure AD, Office 365).

Responsibilities

• Provide functional and technical support for Microsoft Dynamics 365 F&O modules to resolve user issues and service requests.
• Manage and triage tickets in the IT service management system; collaborate with stakeholders to resolve incidents.
• Assist in user onboarding, training, and guidance for new processes.
• Develop and maintain user documentation and standard operating procedures.
• Support configuration and maintenance of system setups, workflows, and security roles.

Skills

Analytical thinking

Troubleshooting

Verbal & written communication

Incident management

ITIL familiarity

Education

Bachelor’s Degree in Information Systems/CS

Tools

Microsoft Dynamics 365 F&O

Power BI

Azure AD

Office 365

Job description

Komline is seeking a Senior Business System Analyst to lead implementation, support, and ongoing maintenance of Microsoft Dynamics 365 Finance & Operations across the organization. You will partner with the Dynamics 365 System Administrator to resolve user issues, manage tickets, and participate in change management.

The role requires 5-7 years in IT application/ERP support, strong problem solving, and the ability to travel up to 50% to deploy D365 at multiple sites.