Senior Dynamics 365 & Azure CRM Architect

City of New York; New York (NY); On-site; USD 140,000 - 153,000; Full time

Job summary

City of New York is seeking a Computer Systems Manager to lead Enterprise Dynamics 365 CRM deployments, Azure integrations, and secure IT operations across city agencies. The role focuses on architecture, development oversight, and strategic technology delivery.

You will mentor developers, design scalable solutions, implement CI/CD, and ensure compliance with security standards while collaborating with stakeholders to meet citywide service levels.

Qualifications

• Master's degree in computer science with 3 years IT and managerial experience, or a Bachelor's degree with 4 years of IT experience.
• Experience in applications development, systems development, data communications and networking, database administration, data processing, or user services.
• At least 18 months in administrative, managerial, executive, or supervisory capacities.

Responsibilities

• Design and implement scalable, secure, and high-performance solutions on the Microsoft Azure technology stack and within Microsoft Dynamics 365 CRM.
• Own the technical direction of enterprise .NET and Dynamics 365 CRM solutions across configuration, customization, and integration layers.
• Lead solution architecture, driving Dynamics 365 CRM configuration and customization using out-of-the-box features and custom development.
• Lead architectural reviews and establish coding standards and best practices across the development team.
• Mentor junior and mid-level developers through code reviews, pair programming, and technical guidance.
• Independently translate complex business requirements into technical designs and actionable development tasks.
• Build and maintain integrations between Dynamics 365 CRM, enterprise systems, RESTful APIs, and Azure services.
• Implement and maintain CI/CD pipelines and automate development and deployment processes.
• Conduct requirements gathering and collaborate effectively with non-technical stakeholders.
• Perform quality assurance testing, write unit and integration tests, and identify bugs and performance issues.
• Scale applications and optimize performance to meet business requirements and SLAs.
• Lead the successful delivery, maintenance, and long-term enhancement of production systems.
• Perform user support and application maintenance for critical citywide systems.
• Produce and maintain technical documentation and contribute to the agency’s broader IT standards.
• Research emerging technologies and recommend solutions aligned with agency goals and security standards.

Skills

Agile/Scrum

Data integration

AI integration

Low-code AI

NoSQL databases

RPA tooling

Accessibility WCAG

Education

Master's degree in Computer Science

Bachelor's degree

High School Diploma

Tools

Jira

Azure DevOps

Azure Data Factory

SSIS

Power Automate Desktop

UiPath

Copilot Studio

Job description

City of New York is seeking a Computer Systems Manager to lead Enterprise Dynamics 365 CRM deployments, Azure integrations, and secure IT operations across city agencies. The role focuses on architecture, development oversight, and strategic technology delivery.

You will mentor developers, design scalable solutions, implement CI/CD, and ensure compliance with security standards while collaborating with stakeholders to meet citywide service levels.