Senior DSP Support Engineer - Demand Enablement & Product Ops

Amazon Inc.; New York (NY); On-site; USD 133,000 - 181,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC is seeking a Sr. Support Engineer in New York to lead troubleshooting for the DSP platform. You will diagnose complex DSP production issues, coordinate cross-functional teams, and drive long-term improvements in reliability and customer experience.

You will develop automated tools, write SOPs, and mentor engineers, contributing to scalable supportability and performance improvements across the product operations group.

Qualifications

• 5+ years of technical support or 2+ years in software development
• Experience scripting in modern programming languages
• Experience troubleshooting and debugging technical systems
• Knowledge of databases (SQL, MySQL) and ETL Manager; working with large data sets
• Experience in agile/scrum or similar collaborative workflow
• Experience in documenting findings and leading initiatives

Responsibilities

• Evaluate, diagnose, troubleshoot, and drive resolution of systemic, customer-impacting DSP production issues.
• Provide visibility into recurring problem themes and drive accountability for continuous improvement of customer experience.
• Interface with operations and business partners to determine root cause and break complex problems into parallel workstreams.
• Develop SOPs and automated tools to eliminate regressions and improve quality and efficiency.
• Collaborate across support and engineering teams to embed troubleshooting best practices and mentor peers.

Skills

Technical support expertise

Scripting languages

Troubleshooting & debugging

Agile/scrum

Cross-functional collaboration

Tools

SQL

MYSQL

ETL Manager

Job description

Amazon.com Services LLC is seeking a Sr. Support Engineer in New York to lead troubleshooting for the DSP platform. You will diagnose complex DSP production issues, coordinate cross-functional teams, and drive long-term improvements in reliability and customer experience.

You will develop automated tools, write SOPs, and mentor engineers, contributing to scalable supportability and performance improvements across the product operations group.