Strategic Technical Account Manager - DSP Media Enablement

Amazon Inc.; New York (NY); On-site; USD 75,000 - 132,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in New York is seeking a Technical Account Manager for the Media Enablement Team. You will focus on improving the advertiser experience on the DSP, surface patterns in support tickets, and partner with Product and Engineering teams to drive supply improvements across Deals.

Role involves cross-functional collaboration, data-driven optimization, and proactive problem solving to prevent issues and enhance platform performance for advertisers and partners.

Qualifications

• 5+ years of digital advertising and client facing roles experience.
• Experience analyzing data and best practices to assess performance drivers.
• Experience in e-commerce or online advertising.
• Experience in optimizing products and services based on client needs.

Responsibilities

• Understand advertiser goals, facilitate their usage of Deals on the DSP platform, and proactively identify optimization opportunities by working with Account Teams, Product, Engineering, and SSP partners.
• Analyze support ticket patterns and key performance trends across clients, then translate findings into data-driven recommendations that reduce time to resolution and improve the overall advertiser experience.
• Investigate and root-cause supply issues in partnership with Solution Architects, Product Managers, and Engineering, ensuring timely resolution while capturing insights that inform longer-term product and process improvements.
• Provide training and operational support to internal Client Account teams, advertisers, and SSP or Publisher partners, equipping them with the knowledge to resolve common issues independently.
• Contribute to scalable playbooks and best practices that raise troubleshooting quality across the team, and share account management expertise with peers.

Skills

Digital advertising experience

Client facing

Data analysis

E-commerce advertising

Job description

Amazon.com Services LLC in New York is seeking a Technical Account Manager for the Media Enablement Team. You will focus on improving the advertiser experience on the DSP, surface patterns in support tickets, and partner with Product and Engineering teams to drive supply improvements across Deals.

Role involves cross-functional collaboration, data-driven optimization, and proactive problem solving to prevent issues and enhance platform performance for advertisers and partners.