DSP Performance Operations Specialist

Amazon Inc.; Nashville (TN); On-site; USD 23,000 - 39,000; Full time

Job summary

Amazon in Nashville, TN is seeking a NA DSP Perf Operations Specialist to conduct high-judgement investigations and drive process improvements. You will work with SOPs, leverage Amazon tools, and partner with Ops Managers to advance performance and safety across the DSP network.

As an individual contributor, you will present findings to leadership, manage projects, and mentor teammates while ensuring timelines, quality, and customer expectations are met in a fast-paced environment.

Qualifications

• Experience with Microsoft Office products and applications.
• Experience using Salesforce or other CRM tools.
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities.

Responsibilities

• Adheres to SOPs for case handling, using Amazon tools to handle high-judgement investigations.
• Evaluates root cause and performs data analysis to identify process improvements.
• Escalates trends in issues or pain points in the process.
• Builds collaborative relationships with Operations Managers and Program Manager partners to align on changes and surface pain points.
• Implements and oversees projects related to SOP improvements, training, and tech implementation.
• Presents operational call-outs to leadership during business reviews.
• Manages ongoing process improvement projects as outlined by stakeholders or self-initiated.
• Supports, mentors, and motivates the team as a trusted business partner.
• Monitors safety, quality, productivity, and customer expectations.
• Partners with cross-functional stakeholders to drive programs that enable DSPs and Transporters to be safe and successful.
• Thinks big across the Last Mile space, delivering scalable solutions.

Skills

Microsoft Office

Salesforce

Analytical skills

Tools

Salesforce CRM

Microsoft Excel

Job description

Amazon in Nashville, TN is seeking a NA DSP Perf Operations Specialist to conduct high-judgement investigations and drive process improvements. You will work with SOPs, leverage Amazon tools, and partner with Ops Managers to advance performance and safety across the DSP network.

As an individual contributor, you will present findings to leadership, manage projects, and mentor teammates while ensuring timelines, quality, and customer expectations are met in a fast-paced environment.