Senior Domestic Relocation Consultant — Remote (US)

Anywhere; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

Cartus Corporation is seeking a Sr Consultant Domestic Relocation for a US Remote role. You will support the Operations Manager, recruit and develop consultants, and ensure policy compliance while driving service excellence.

In this position you will collaborate with internal teams and external suppliers to meet client goals, contribute to process improvements, and participate in client presentations and demonstrations of Cartus systems and processes.

Qualifications

• Minimum 2 years Domestic II relocation experience.
• Bachelor degree or 3 years customer service experience.
• Mobility/relocation industry experience required.
• Demonstrated leadership skills.
• Excellent written and verbal communication.

Responsibilities

• Support Operations Manager in day-to-day activities and participate in staff meetings and team huddles.
• Assist management with recruitment, selection, training, coaching, mentoring and performance management of consultants.
• Reinforce compliance with Cartus policies and standards.
• Act as a resource for escalations, problem resolution and process updates.
• Lead the team by modeling exceptional customer service and driving Top Block initiatives.
• Maintain partnerships with Cartus internal departments and external suppliers to meet client goals.
• Communicate policy exceptions and efficiency suggestions to management.
• Participate in client presentations and demonstrations for clients on Cartus systems.

Skills

Customer service

Leadership

Communication

Detail orientation

Teamwork

Stress management

Education

Bachelor degree or 3 years customer service experience

Tools

Computer proficiency

Job description

Cartus Corporation is seeking a Sr Consultant Domestic Relocation for a US Remote role. You will support the Operations Manager, recruit and develop consultants, and ensure policy compliance while driving service excellence.

In this position you will collaborate with internal teams and external suppliers to meet client goals, contribute to process improvements, and participate in client presentations and demonstrations of Cartus systems and processes.