Senior Relocation Consultant - US Remote

Realogy; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

Cartus in the United States (Remote) is seeking a Sr Consultant for Domestic Relocation to support operations and lead a team of relocation consultants. The role emphasizes client service, policy compliance, and continuous process improvement.

You will collaborate with internal teams and external partners to meet client goals, deliver training, and drive performance metrics while maintaining high service standards. This position offers remote work with occasional client engagements.

Qualifications

• Minimum 2 years Domestic II relocation experience required.
• Homesale relocation experience preferred.
• Bachelor's degree or 3 years customer service experience required.
• Mobility/relocation industry required.
• Demonstrated leadership skills required.
• Computer proficiency required.

Responsibilities

• Support Operations Manager in day-to-day activities and staff recruitment.
• Assist management with training, coaching and performance management of consultants.
• Reinforce team compliance with Cartus corporate policies, programs, and standards.
• Act as a resource for service escalations, problem resolution and process and procedural updates/changes.
• Lead team by modeling exceptional customer service and driving Top Block initiatives.
• Serve as consultant role model to develop team effectiveness to meet targeted metric goals through sharing of best practices and offering supportive and just-in-time feedback.
• Maintain and enhance collaborative partnerships with Cartus internal departments and external suppliers to meet client specific goals and expectations.
• Communicate policy exception trending and efficiency suggestions to management to share with client.
• Participate in special projects as needed, including client presentations and conducting chairside demonstrations for clients on Cartus systems and processes

Skills

Leadership

Relocation knowledge

Customer service

Team collaboration

Education

Bachelor's degree or 3 years customer service experience

Tools

Computer proficiency

Job description

Cartus in the United States (Remote) is seeking a Sr Consultant for Domestic Relocation to support operations and lead a team of relocation consultants. The role emphasizes client service, policy compliance, and continuous process improvement.

You will collaborate with internal teams and external partners to meet client goals, deliver training, and drive performance metrics while maintaining high service standards. This position offers remote work with occasional client engagements.