Cartus Sr Consultant Domestic Relocation - US Remote

Realogy; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

Cartus in the United States (Remote) is seeking a Sr Consultant for Domestic Relocation to support operations and lead a team of relocation consultants. The role emphasizes client service, policy compliance, and continuous process improvement.

You will collaborate with internal teams and external partners to meet client goals, deliver training, and drive performance metrics while maintaining high service standards. This position offers remote work with occasional client engagements.

Qualifications

• Minimum 2 years Domestic II relocation experience required.
• Homesale relocation experience preferred.
• Bachelor's degree or 3 years customer service experience required.
• Mobility/relocation industry required.
• Demonstrated leadership skills required.
• Computer proficiency required.

Responsibilities

• Support Operations Manager in day-to-day activities and staff recruitment.
• Assist management with training, coaching and performance management of consultants.
• Reinforce team compliance with Cartus corporate policies, programs, and standards.
• Act as a resource for service escalations, problem resolution and process and procedural updates/changes.
• Lead team by modeling exceptional customer service and driving Top Block initiatives.
• Serve as consultant role model to develop team effectiveness to meet targeted metric goals through sharing of best practices and offering supportive and just-in-time feedback.
• Maintain and enhance collaborative partnerships with Cartus internal departments and external suppliers to meet client specific goals and expectations.
• Communicate policy exception trending and efficiency suggestions to management to share with client.
• Participate in special projects as needed, including client presentations and conducting chairside demonstrations for clients on Cartus systems and processes

Skills

Leadership

Relocation knowledge

Customer service

Team collaboration

Education

Bachelor's degree or 3 years customer service experience

Tools

Computer proficiency

Job description

Cartus Sr Consultant Domestic Relocation - US Remote

United States (Remote)

Job Description

MAJOR DUTIES AND RESPONSIBILITIES:

• Supports Operations Manager in day-to-day business activities, including facilitating and participating in staff meetings and team huddles. Assist management team in staff recruitment, selection, training, coaching, mentoring and performance management of the consultants.
• Reinforce team compliance with Cartus corporate policies, programs, and standards.
• Act as a resource for service escalations, problem resolution and process and procedural updates/changes.
• Lead team by modeling exceptional customer service and driving Top Block initiatives.
• Serve as consultant role model to develop team effectiveness to meet targeted metric goals through sharing of best practices and offering supportive, constructive and just-in-time feedback.
• Maintain and enhance collaborative partnerships with Cartus internal departments and external suppliers to meet client specific goals and expectations.
• Communicate policy exception trending and efficiency suggestions to management to share with client.
• Participate in special projects as needed, including client presentations and conducting chairside demonstrations for clients on Cartus systems and processes

CRITICAL DIMENSIONS/SELECTION CRITERIA:

• Customer advocacy and superior customer service skills
• Clear, concise grammatically correct communication skills (written and verbal)
• Strategic thinker - sound judgment and decision making skills
• Detail oriented; ability to multitask
• Ability to work in a team environment
• Provide feedback to manager on consultant performance and observed team behaviors
• Innovative and resourceful
• Flexibility
• Manage stress and pressure
• Ability to plan and organize

QUALIFICATIONS/SELECTION CRITERIA:

• Minimum 2 years Domestic II relocation experience required/ Homesale Experience required
• Bachelor degree or 3 years experience in the customer service required
• Mobility/relocation industry required
• Demonstrated leadership skills required
• Computer proficiency required

About Us

Cartus Corporation is a global leader in talent mobility and corporate relocation services. With more than 70 years of experience, Cartus provides comprehensive relocation solutions in over 190 countries, supporting organizations of all sizes—including nearly one third of the Fortune 100- through innovative, people first mobility programs. Cartus is a subsidiary of Compass International Holdings.

• 2,000+ independently owned and operated brokerages
• 120 countries and territories

Job Info

• Job Identification 5482
• Job Category Relocation Operations
• Posting Date 11/10/2026, 03:37 PM
• Locations US Remote Address 1, US Remote City, US Remote State, 00000, US (Remote)
• Job Shift Day
• Brand Cartus
• Please Note At Anywhere, compensation varies by knowledge, skills, and experience. Bonuses, incentives and benefits, depend on the position
• Workplace ORA_REMOTE