Cartus Sr Consultant Domestic Relocation - US Remote

Anywhere; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

Cartus Corporation is seeking a Sr Consultant Domestic Relocation for a US Remote role. You will support the Operations Manager, recruit and develop consultants, and ensure policy compliance while driving service excellence.

In this position you will collaborate with internal teams and external suppliers to meet client goals, contribute to process improvements, and participate in client presentations and demonstrations of Cartus systems and processes.

Qualifications

• Minimum 2 years Domestic II relocation experience.
• Bachelor degree or 3 years customer service experience.
• Mobility/relocation industry experience required.
• Demonstrated leadership skills.
• Excellent written and verbal communication.

Responsibilities

• Support Operations Manager in day-to-day activities and participate in staff meetings and team huddles.
• Assist management with recruitment, selection, training, coaching, mentoring and performance management of consultants.
• Reinforce compliance with Cartus policies and standards.
• Act as a resource for escalations, problem resolution and process updates.
• Lead the team by modeling exceptional customer service and driving Top Block initiatives.
• Maintain partnerships with Cartus internal departments and external suppliers to meet client goals.
• Communicate policy exceptions and efficiency suggestions to management.
• Participate in client presentations and demonstrations for clients on Cartus systems.

Skills

Customer service

Leadership

Communication

Detail orientation

Teamwork

Stress management

Education

Bachelor degree or 3 years customer service experience

Tools

Computer proficiency

Job description

Cartus Sr Consultant Domestic Relocation - US Remote

United States (Remote)

Job Description

MAJOR DUTIES AND RESPONSIBILITIES:

• Supports Operations Manager in day-to-day business activities, including facilitating and participating in staff meetings and team huddles. Assist management team in staff recruitment, selection, training, coaching, mentoring and performance management of the consultants.


• Reinforce team compliance with Cartus corporate policies, programs, and standards.


• Act as a resource for service escalations, problem resolution and process and procedural updates/changes.


• Lead team by modeling exceptional customer service and driving Top Block initiatives.


• Serve as consultant role model to develop team effectiveness to meet targeted metric goals through sharing of best practices and offering supportive, constructive and just-in-time feedback.


• Maintain and enhance collaborative partnerships with Cartus internal departments and external suppliers to meet client specific goals and expectations.


• Communicate policy exception trending and efficiency suggestions to management to share with client.


• Participate in special projects as needed, including client presentations and conducting chairside demonstrations for clients on Cartus systems and processes

CRITICAL DIMENSIONS/SELECTION CRITERIA:

• Customer advocacy and superior customer service skills


• Clear, concise grammatically correct communication skills (written and verbal)


• Strategic thinker - sound judgment and decision making skills


• Detail oriented; ability to multitask


• Ability to work in a team environment


• Provide feedback to manager on consultant performance and observed team behaviors


• Innovative and resourceful


• Flexibility


• Manage stress and pressure


• Ability to plan and organize

QUALIFICATIONS/SELECTION CRITERIA:

• Minimum 2 years Domestic II relocation experience required/ Homesale Experience required


• Bachelor degree or 3 years experience in the customer service required


• Mobility/relocation industry required


• Demonstrated leadership skills required


• Computer proficiency required

About Us

Cartus Corporation is a global leader in talent mobility and corporate relocation services. With more than 70 years of experience, Cartus provides comprehensive relocation solutions in over 190 countries, supporting organizations of all sizes—including nearly one third of the Fortune 100—through innovative, people first mobility programs. Cartus is a subsidiary of Compass International Holdings.

• 2,000+ independently owned and operated brokerages


• 120 countries and territories

Job Info

• Job Identification 5482


• Job Category Relocation Operations


• Posting Date 11/10/2026, 03:37 PM


• Locations US Remote Address 1, US Remote City, US Remote State, 00000, US (Remote)


• Job Shift Day


• Brand Cartus


• Please Note At Anywhere, compensation varies by knowledge, skills, and experience. Bonuses, incentives and benefits, depend on the position


• Workplace ORA_REMOTE