Senior Domestic Freight Coordinator

AIT Worldwide Logistics, Inc.; Sumner (WA); On-site; USD 40,000 - 56,000; Full time

Job summary

AIT Worldwide Logistics is seeking a Domestic Agent III in Sumner, WA. You will be the primary contact for designated customers and drive outcomes for projects including customer service, tracking, routing, and KPI reporting.

Daily duties include quoting and tracing domestic freight, coordinating multi-modal routes, and proactive client communication. Essential qualifications include strong customer focus, clear communication, teamwork, problem solving, and attention to detail.

Qualifications

• Customer-focused professional who anticipates client needs and seeks to deliver exceptional service.
• Excellent written and verbal communication skills with customers and teammates.
• Strong teamwork and collaboration to meet shared goals.
• Problem solving with the ability to identify issues and implement effective solutions.
• Meticulous attention to detail and accuracy in handling shipments.

Responsibilities

• Quoting, tracking and tracing domestic freight shipments moving via air/ground on a daily basis.
• Route freight shipments across multiple transportation modes and services based upon client requests.
• Proactively communicate with clients regarding status of freight.
• Communicate with vendors regarding shipment dispatch, routing and rates.
• Assist local sales and domestic offices with air/ground freight issues.
• Manage daily on-time and defect codes, carrier re-weights and ensure all masters rated.
• Assist in compiling customer KPI reports weekly/monthly as needed.
• Ensure paperwork, labeling and scanning for accuracy.

Skills

Customer focus

Oral & Written Communication

Teamwork

Problem Solving

Attention to Detail

Education

Associates Degree or equivalent preferred

Tools

SAP

AS400

MS Office

Job description

AIT Worldwide Logistics is seeking a Domestic Agent III in Sumner, WA. You will be the primary contact for designated customers and drive outcomes for projects including customer service, tracking, routing, and KPI reporting.

Daily duties include quoting and tracing domestic freight, coordinating multi-modal routes, and proactive client communication. Essential qualifications include strong customer focus, clear communication, teamwork, problem solving, and attention to detail.