Senior DoD IT Support Engineer — TS/SCI, ITSM Leader

Akima, LLC; Fort Benning (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Compass Point, an Akima company, seeks a Senior Computer User Support Specialist to support USSOCOM ITSM. The role requires DoD Top Secret/SCI eligibility, 8570 IAT II, DoW 8140-411, and a STEM degree. The candidate will troubleshoot across desktop OS, software suites and networks, and may supervise others. On-site work at multiple USSOCOM sites with rotating shifts.

Strong communication, independent judgment, and ability to resolve complex issues are essential. Veterans encouraged to apply.

Qualifications

• Must have DoD 8570 IAT II certification.
• ,
• Must have DoW 8140-411 Basic certification.
• Must maintain DoW 8140-411 Basic via continuing education or recertification.
• Possess current TS clearance with SCI eligibility.
• Bachelor's degree in STEM; relevant experience may substitute education.
• 5+ years with BS/BA; 3 years with MS/MA; 0 years with PhD.

Responsibilities

• Interfaces directly with end-users to provide hardware, software, network and applications problem resolution.
• Will supervise others as needed; plans and leads major technology assignments.
• Troubleshoot and resolve complex technical issues across desktop OS and office suites.

Skills

DoD 8570 IAT Level II

DoW 8140-411 Basic

TS clearance with SCI eligibility

Strong communication

Independent problem solving

Education

BS in STEM

Tools

Dameware

RDP

Terminal Services

Job description

Compass Point, an Akima company, seeks a Senior Computer User Support Specialist to support USSOCOM ITSM. The role requires DoD Top Secret/SCI eligibility, 8570 IAT II, DoW 8140-411, and a STEM degree. The candidate will troubleshoot across desktop OS, software suites and networks, and may supervise others. On-site work at multiple USSOCOM sites with rotating shifts.

Strong communication, independent judgment, and ability to resolve complex issues are essential. Veterans encouraged to apply.