Senior Computer User Support Specialist

Akima, LLC; Fort Benning (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Compass Point, an Akima company, seeks a Senior Computer User Support Specialist to support USSOCOM ITSM. The role requires DoD Top Secret/SCI eligibility, 8570 IAT II, DoW 8140-411, and a STEM degree. The candidate will troubleshoot across desktop OS, software suites and networks, and may supervise others. On-site work at multiple USSOCOM sites with rotating shifts.

Strong communication, independent judgment, and ability to resolve complex issues are essential. Veterans encouraged to apply.

Qualifications

• Must have DoD 8570 IAT II certification.
• ,
• Must have DoW 8140-411 Basic certification.
• Must maintain DoW 8140-411 Basic via continuing education or recertification.
• Possess current TS clearance with SCI eligibility.
• Bachelor's degree in STEM; relevant experience may substitute education.
• 5+ years with BS/BA; 3 years with MS/MA; 0 years with PhD.

Responsibilities

• Interfaces directly with end-users to provide hardware, software, network and applications problem resolution.
• Will supervise others as needed; plans and leads major technology assignments.
• Troubleshoot and resolve complex technical issues across desktop OS and office suites.

Skills

DoD 8570 IAT Level II

DoW 8140-411 Basic

TS clearance with SCI eligibility

Strong communication

Independent problem solving

Education

BS in STEM

Tools

Dameware

RDP

Terminal Services

Job description

Compass Point is looking for a Senior Computer User Support Specialist to join our team supporting USSOCOM. In this role, you will be a part of an enterprise IT Service Management (ITSM) process for USSOCOM locations across several networks and mission-critical applications. Candidate must possess active DoD Top Secret/SCI clearance and DoDM 8570 certifications along with a combination of education and demonstrated experience/training on networks and applications specific to the SIE / USSOCOM enterprise, IT service management, Information Technology Infrastructure Library (ITIL), and other relevant domains. Candidate must be able to work autonomously and exercise independent judgement on resolving complex technical issues without oversight as well as recommending creative/innovative ways to enhance the overall SIE ITSM. Must have excellent verbal and written communication skills. Veterans encouraged to apply.

Responsibilities

• Possesses and applies comprehensive knowledge across key tasks and high impact assignments.
• Plans and leads major technology assignments.
• Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments.
• May supervise others.
• Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution.
• Is an expert with industry standard desktop operating systems and office automation software suites.
• Must demonstrate excellent verbal and written communication skills.
• Will be required to work rotating shift schedules to include nights, weekends, and holidays.
• The systems analyst must be able to clearly communicate via phone, portals and instant messaging with end users and technicians.
• Must be able to present a professional, sharp and technically savvy image via verbal, written and in-person communications with customers with responsibilities ranging from entry level to the senior executive levels and serve as a positive example to other technicians on the team.
• Must be qualified to perform the following functions:
  • Will exemplify professionalism in all areas of the job; compliance with schedule, following CSD business processes, and superior customer service skills.
  • Serves as the initial point of contact for systems related problems in a 70,000+ customer enterprise.
  • Troubleshoot research, diagnoses, documents and resolves technical issues
  • Determines which special team can best resolve the problem and assign the task to the Desktop Support, Customer Supports, Network Administration or System Administration Teams when a solution cannot be provided telephonically.
  • Ability to install, maintain and troubleshoot server, network, system and application issues
  • Technical expertise in the setup, operation, and troubleshooting of all associated and follow-on operating systems.
  • Must be proficient with Dameware, RDP and Terminal Services.
  • Will be required to perform incident management functions which include Incident trending and prioritization and documenting and communicating those findings with senior organizational team members.
  • May serve as the functional lead of a team to direct and monitor other technicians in the performance of their duties.
  • Performs other duties as required.

Qualifications

• Must have DoD 8570 IAT Level II certification.
• Must have DoW 8140-411 Basic certification.
• Must be able to maintain DoW 8140-411 Basic via continuing education requirements or re certification.
• Possess current TS clearance with SCI eligibility.
• Bachelor's degree in the STEM field. Relevant experience may be substituted for education.
• Years Experience: Min 5 Years with BS/BA, 3 Years with MS/MA, 0 Year with PhD.

This position is contingent upon contract award and funding. Applicants selected may be offered but cannot begin work until funding has been confirmed.

Job ID

2026-25860

Work Type

On-Site

Company Description

Work Where it Matters

Compass Point, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Compass Point, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, Compass Point provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, Compass Point delivers a broad range of skilled IT services, including data-centric services, software development, IT infrastructure modernization, managed IT services, and more.

As a Compass Point employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.