Senior Service Desk Tech DoD VIP Support (Secret)

Occam Solutions, Inc; Winston-Salem (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Occam Solutions, Inc. is seeking a Senior Service Desk Technician to provide expert desktop, mobile, and network support for USSOCOM users at Fort Liberty, NC. The role requires working rotating shifts including nights, weekends and holidays to ensure 24/7 enterprise support.

The candidate must have DoD 8570 IAT Level I certification, a current Secret clearance, and strong communication skills, with experience in Remedy, Active Directory, and Windows operating systems.

Qualifications

• Five years IT/Service Desk experience.
• DoD 8570 IAT Level I certification required.
• Current Secret clearance required.
• Certification maintenance or recertification required.

Responsibilities

• Serve as first contact for desktop/laptop/mobile problems in a 70,000+ user enterprise.
• Provide VIP support to USSOCOM executives and staff.
• Troubleshoot Windows 7/8/10, MS Office, email and hardware.
• Document and track issues using Remedy AR System.
• Manage user accounts via Active Directory and assist with network incidents.
• Coordinate with Desktop, Network, and System teams for problem resolution.
• Install and troubleshoot server, network, and applications.
• Perform incident management including trending and prioritization.

Skills

Communication skills

Customer service

Tools

Remedy AR System

Dameware

RDP

Terminal Services

Active Directory

Windows OS

MS Office

Job description

Occam Solutions, Inc. is seeking a Senior Service Desk Technician to provide expert desktop, mobile, and network support for USSOCOM users at Fort Liberty, NC. The role requires working rotating shifts including nights, weekends and holidays to ensure 24/7 enterprise support.

The candidate must have DoD 8570 IAT Level I certification, a current Secret clearance, and strong communication skills, with experience in Remedy, Active Directory, and Windows operating systems.