Senior Dock Operations Lead

Universal Logistics Holdings Inc.; Memphis (TN); On-site; USD 42,000 - 65,000; Full time

Job summary

Universal Logistics Holdings Inc. in Memphis, TN seeks a supervisor to lead inbound/outbound dock operations for cross-docking, including unloading, scanning, and reloading.

You will manage a team of dock staff, monitor productivity, and ensure safety and efficiency across shifts. The ideal candidate has 0–5 years of supervisory experience in warehousing or transportation, solid communication skills, and a strong work ethic.

Qualifications

• Bachelor’s or Associate’s degree preferred.
• 0–5 years supervisory or management experience in warehousing, distribution or transportation environment.
• Strong written and verbal communication skills.
• Safety-conscious with attention to detail and accuracy.

Responsibilities

• Supervise all inbound and outbound dock operations for cross-docking, including trailer unloading, freight scanning, sortation, and reloading.
• Lead a team of material handlers, forklift operators, and dockworkers.
• Monitor labor productivity, accuracy rates, and trailer dwell times to meet or exceed KPIs.
• Conduct daily pre-shift meetings to communicate expectations, safety updates, and workload forecasts.
• Collaborate with Walmart transportation, yard management, and customer service teams to ensure smooth flow of freight and timely departures.
• Ensure all equipment (pallet jacks, forklifts, RF scanners) is operational and properly maintained.
• Enforce safety protocols and conduct regular safety audits and incident investigations.
• Train and mentor dock staff on procedures, performance goals, and operational standards.
• Prepare shift reports, performance data, and other documentation as required.

Skills

Communication

MS Office

Problem solving

Attention to detail

Work ethic

Multitasking

Education

Bachelor’s or Associate’s degree preferred

Tools

RF scanners

Forklifts

Pallet jacks

Job description

Universal Logistics Holdings Inc. in Memphis, TN seeks a supervisor to lead inbound/outbound dock operations for cross-docking, including unloading, scanning, and reloading.

You will manage a team of dock staff, monitor productivity, and ensure safety and efficiency across shifts. The ideal candidate has 0–5 years of supervisory experience in warehousing or transportation, solid communication skills, and a strong work ethic.