Senior Dispense & Fulfillment Operations Leader

Define Ventures; Mesa (AZ); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive salary and equity

Unlimited PTO and holidays

Comprehensive health benefits

Employee Stock Purchase Program

401k with employer matching

Offsite team retreats

Job summary

Hims & Hers, a leading health and wellness platform, seeks a Senior Operations Manager in Gilbert, AZ, to oversee warehouse inbound and inventory operations, prescription dispense and fulfillment, non-prescription fulfillment, outbound processing, and multi-shift staff. This role reports to the Director of Operations.

You will lead managers, pharmacy techs, and support teams, drive KPI performance, ensure HIPAA and SOX compliance, and partner with cross-functional leaders to improve efficiency

Qualifications

• Bachelor's degree required; Master's preferred.
• 10+ years in Fulfillment/Warehouse/Distribution environment.
• 10+ years in a Supervisory/Management role.
• 10+ years of OSHA safety experience.

Responsibilities

• In the absence of the General Manager, you will be responsible for all daily facility operations.
• Lead a team of managers, leads, and pharmacy techs in a dispense and fulfilling operation of both hazardous and non-hazardous non-sterile and sterile prescriptions.
• Monitor prescription turnaround time to meet internal standards and patient needs.
• Ensure on-site SOX compliance as it relates to inventory control and cycle count procedures.
• Ensure accurate shipping processes to prevent HIPAA violations and errors.
• Develop and deliver KPIs to meet capacity and demand.

Skills

Leadership

Warehouse Operations

Inventory Control

Team Management

Safety Management

Cross-functional Collaboration

Process Improvement

SOX Compliance

HIPAA Compliance

Project Management

Education

Bachelor's Degree

Master's Degree

Job description

Hims & Hers, a leading health and wellness platform, seeks a Senior Operations Manager in Gilbert, AZ, to oversee warehouse inbound and inventory operations, prescription dispense and fulfillment, non-prescription fulfillment, outbound processing, and multi-shift staff. This role reports to the Director of Operations.

You will lead managers, pharmacy techs, and support teams, drive KPI performance, ensure HIPAA and SOX compliance, and partner with cross-functional leaders to improve efficiency