Senior Operations Manager, Dispense and Fulfillment Operations

Define Ventures; Mesa (AZ); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive salary and equity

Unlimited PTO and holidays

Comprehensive health benefits

Employee Stock Purchase Program

401k with employer matching

Offsite team retreats

Job summary

Hims & Hers, a leading health and wellness platform, seeks a Senior Operations Manager in Gilbert, AZ, to oversee warehouse inbound and inventory operations, prescription dispense and fulfillment, non-prescription fulfillment, outbound processing, and multi-shift staff. This role reports to the Director of Operations.

You will lead managers, pharmacy techs, and support teams, drive KPI performance, ensure HIPAA and SOX compliance, and partner with cross-functional leaders to improve efficiency

Qualifications

• Bachelor's degree required; Master's preferred.
• 10+ years in Fulfillment/Warehouse/Distribution environment.
• 10+ years in a Supervisory/Management role.
• 10+ years of OSHA safety experience.

Responsibilities

• In the absence of the General Manager, you will be responsible for all daily facility operations.
• Lead a team of managers, leads, and pharmacy techs in a dispense and fulfilling operation of both hazardous and non-hazardous non-sterile and sterile prescriptions.
• Monitor prescription turnaround time to meet internal standards and patient needs.
• Ensure on-site SOX compliance as it relates to inventory control and cycle count procedures.
• Ensure accurate shipping processes to prevent HIPAA violations and errors.
• Develop and deliver KPIs to meet capacity and demand.

Skills

Leadership

Warehouse Operations

Inventory Control

Team Management

Safety Management

Cross-functional Collaboration

Process Improvement

SOX Compliance

HIPAA Compliance

Project Management

Education

Bachelor's Degree

Master's Degree

Job description

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol HIMS. To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

As a Senior Operations Manager, you will be responsible for overseeing and driving all warehouse inbound and inventory operations, Prescription dispense and fulfillment, Non-prescription fulfillment, Outbound Processing, and employees across multiple shifts and functions. You will be a part of the management team, and be a key stakeholder in the company, and have a tremendous impact as Hims/Hers grows.

This role is based in Gilbert, Arizona and will report to the Director of Operations.

You Will:

• In the absence of the General Manager, you will be responsible for all daily facility operations.
• Lead a team of managers, leads, and pharmacy techs in a dispense and fulfilling operation of both hazardous and non-hazardous non-sterile and sterile prescriptions.
• Be responsible for monitoring prescription turnaround time so that internal standards and patient needs are met.
• Be responsible for on-site SOX compliance as it relates to inventory control and cycle count procedures.
• You will have the responsibility to ensure the team's processes of shipping accurately in order to eliminate all HIPAA violations and accuracy.
• Work with the Pharmacy Leadership team to analyze operations and overall efficiency for best class processing.
• Cross-functional team leadership, partnering with Program Managers, Pharmacist in Charge, ICQA, etc. Works well with a team and independently.
• Develop and deliver key KPIs to meet capacity and demand.
• You will perform any duties and projects as assigned.

You Have:

• Bachelor's Degree, preferred Master's Degree.
• 10+ years of working experience in a Fulfillment, Warehouse or Distribution environment.
• 10+ years in a Supervisory/Management role.
• 10+ years of OSHA safety experience.

Preferred Qualifications:

• Six Sigma/ Lean Principle experience.
• Proven experience leading technically complex projects.

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• 401k benefits with employer matching contribution
• Offsite team retreats

Conditions of Employment:

• This position will require working with Hazardous Drugs (HD) and would require that Personal Protective Equipment (PPE) be worn for the length of working with these drugs. These items would include gloves, respiratory protection, gown and other items as required.
• This position requires medical approval to wear respiratory protection in the form of negative or positive pressure respirators, including N95, full face respirator, SCBA, or Powered Air Purifying Respirator (PAPR).
• Physical exertion required. Including, but not limited to, walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve hour shift. Must be able to lift up to 50lbs.
• Due to the risk of reproductive capability in handling or compounding certain Hazardous Drugs (HD) associates must be willing to confirm that they understand the potential risks (teratogenicity, carcinogenicity and reproductive effects) of handling hazardous drugs.

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [e-mail] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

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