Operations Manager, Pharmacy

Hims & Hers; New Albany (OH); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Equity compensation

ESPP Plan

Flexible PTO

Holidays observances

Mental Health Days

Health, dental & vision insurance

Pet Insurance

One Medical Membership

Disability Benefits

Employee Assistance Program

Life and AD&D Benefits

Fitness stipend

Backup childcare

Family forming resources

Job summary

Hims & Hers Health, Inc. seeks an Operations Manager, Pharmacy to lead and support the pharmacy team in a mail-order setting, overseeing hiring, scheduling, and day-to-day operations to ensure safe, efficient patient care in a digital environment.

This role is based in New Albany, Ohio, with options across Gilbert, AZ or Los Alamitos, CA. You will drive performance through daily huddles, ensure regulatory compliance, and partner with leadership to scale operations while upholding HIPAA and

Qualifications

• Bachelor's Degree in Pharmacy; Doctorate preferred; required.
• 5–7 years in a pharmacy supervisory role with licensed technicians.
• Strong knowledge of state and federal pharmacy laws and regulations.
• Ability to work flexible shifts.
• Proficiency in English, verbal and written.
• Proficiency with Windows-based systems.
• Strong communication and feedback skills.
• Team-oriented and culture-promoting attitude.
• Ability to stand for long periods.
• Ability to lift 30+ lbs.
• Mail service/mail order pharmacy experience.
• Active pharmacist license in home state or willingness to obtain; multi-state licensure.
• Ability to work any shift; 24/7 operation.

Responsibilities

• Oversee pharmacist and technician workflow in dispense and fulfillment.
• Lead daily huddles to drive performance and communicate improvements.
• Ensure compliance with state and federal pharmacy regs and licensing.
• Support Area Managers and Leads in achieving operational excellence.
• Execute company strategies at the fulfillment level.
• Analyze performance and safety data to reduce errors.
• Coordinate new process rollouts with cross-functional leaders.
• Collaborate on SOP development and improvement.

Education

Bachelor's Degree in Pharmacy

Doctorate preferred

Job description

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

Operations Manager, Pharmacy

Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more. you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

As Operations Manager, Pharmacy, you'll lead, motivate and support the pharmacy team to dispense prescriptions in a mail-order pharmacy environment to our patients. You will oversee our pharmacy team, including hiring, scheduling, and day-to-day operational task oversight. This is an opportunity to promote a safe, efficient, and impactful pharmacy team operating at the core of exceptional patient care, whilst pushing forward what it means to operate a pharmacy in a digital environment. This role is based in New Albany, Ohio, Gilbert, AZ or Los Alamitos, CA.

• Oversee pharmacist and technician workflow within the dispense and fulfillment pharmacy.
• Lead daily huddles to drive performance, share updates, and communicate process improvements.
• Ensure compliance with state and federal pharmacy regulations, including licensing and training requirements.
• Support and develop Area Managers and Leads in achieving operational excellence and scalability.
• Execute company strategies at the fulfillment level, ensuring alignment with pharmacy goals.
• Analyze performance and safety data, identifying trends to improve efficiency and reduce errors.
• Coordinate new process rollouts and implementation with cross-functional operations leaders.
• Collaborate with the Sr. Ops Manager and Pharmacist-in-Charge on SOP development and improvement.
• Uphold HIPAA, FDA, and State Board of Pharmacy regulations regarding patient safety, PHI, and drug handling.
• Maintain compliance with cleanroom and sanitation standards to ensure safe pharmacy operations.
• Support hiring efforts by interviewing candidates for pharmacy roles as needed.
• Perform pharmacist or technician duties (order verification, DURs, dispensing, counseling) when necessary to support the team.

You Have:

• Bachelor's Degree in Pharmacy (Doctorate preferred) Required
• 5-7 years in a pharmacy supervisory role with experience managing licensed and registered pharmacy technicians Required
• Effective knowledge of state and federal pharmacy laws, rules and regulations related to the practice of pharmacy
• Ability to work flexible shift times
• Proficiency in English, verbal and written
• Proficiency in Windows based computer systems
• Ability to deliver and receive feedback and information effectively to individuals and groups
• Willingness to work in a team environment and promote company culture
• Ability to stand for long periods of time
• Ability to lift over 30lbs safely and independently
• Mail Service/Mail Order Pharmacy Experience
• Licensed Pharmacist Active Pharmacist License in pharmacy’s home state, or willing to get licensed there Upon Hire Required AND
• Licensed or willing to get licensed in multiple states Required
• Can work any shift in the Pharmacy/Fulfillment/Compounding teams. H&H is a 24/7 operation.

Our Benefits:

Offering competitive benefits are a top priority for our company; we are extremely proud of the benefits we are able to offer to employees. Some of the benefits our team members are able to enjoy include:

• A dynamic, open & honest culture of collaborative co-workers where diverse perspectives are welcome & valued
• Competitive pay
• Potential equity compensation
• ESPP Plan
• Flexible PTO
• Holidays observances
• Quarterly Mental Health Days
• High-coverage medical, dental & vision (FSA & HSA plan options)
• Pet Insurance
• One Medical Membership
• Disability Benefits
• Employee Assistance Program
• Life and AD&D Benefits
• Fitness stipend
• Backup childcare
• Family forming resources

We are dedicated to building a diverse and inclusive workforce.

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging.

Hims & Hers is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims & Hers considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [e-mail] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit Global Candidate Privacy Statement.