Senior Dispensary Operations Lead

Vireo; Dundalk (MD); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA/FSA

Life insurance

401k with match

PTO + wellness days

Job summary

Vireo Health in Dundalk, MD, seeks a Dispensary Supervisor II to oversee higher-level store operations, inventory systems, and team leadership. This role emphasizes compliance, performance analysis, and operational efficiency while supporting the General Manager in all aspects of store management.

You will guide Patient Care Coordinators and Customer Service reps, hire, onboard, schedule, and coach, and mentor junior supervisors.

Qualifications

• Must have a college degree.
• Excellent corporate communications skills, including advanced knowledge of Microsoft Office programs.
• Must have integrity and be reliable.
• 2+ years of retail leadership or management experience.
• Ability to effectively resolve heightened interactions with patients and staff.
• Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals. Ability to troubleshoot technical issues and coordinate with IT and technical support to correct them
• High-level critical thinking, attention to detail, and ability to create and review data metrics.
• Must be comfortable handling high-volume cash.
• Must be able to individually lift up to 50lbs.
• Must be able to work in an environment with moderate to loud noise level.
• Must be able to work a flexible schedule to include weekends, nights and holidays a minimum 45 hours per week, and additional time as needed

Responsibilities

• Guide the crew through day-to-day operations with confidence by supporting all Patient Care Coordinators and Customer Service representatives, as assigned by store leadership based on staffing and business needs
• Take charge and lead the team with clarity and confidence
• Hire, onboard, schedule, and coach—you're the one who keeps the team thriving
• Step in with constructive feedback or discipline when needed, always with growth in mind
• Be the mentor newer supervisors look up to—you set the tone for leadership
• Ensure every customer interaction is memorable, positive, and consistent
• Handle high-stakes service issues with poise and help shape how we train the team to do the same
• Own the flow of products—manage orders, track inventory, and ensure every shelf is stocked with intention
• Dive into sales and inventory data to find the story in the numbers
• Keep the vault tight, the layout smart, and the product mix optimized for success
• Monitor transaction accuracy, perform audits, and ensure everything aligns with company and legal protocols
• Maintain safes and change funds with precision and professionalism
• Be the point person during inspections—you've got the knowledge and the systems down
• Analyze sales trends and help plan promos that move the needle
• Share feedback and ideas that make our store more effective, more profitable, and more engaging
• Lead training programs that elevate the entire team’s game
• Develop SOPs and resources that set the standard
• Help everyone—from new hires to seasoned staff—stay sharp and informed
• Confidently run the entire store when leadership is out
• Jump into any role needed to keep things moving and the team supported
• Adhere to and uphold all security measures and safety policies
• Support the dispensary management team in ensuring company standards, compliance policies and Maryland state regulations are followed

Skills

College degree

Corporate communications

Integrity

Retail leadership

Conflict resolution

Microsoft Office

POS systems

Credit card processing

Data metrics

Cash handling

Flexible schedule

Team leadership

Education

College degree

Tools

Retail POS systems

Credit card terminals

Job description

Vireo Health in Dundalk, MD, seeks a Dispensary Supervisor II to oversee higher-level store operations, inventory systems, and team leadership. This role emphasizes compliance, performance analysis, and operational efficiency while supporting the General Manager in all aspects of store management.

You will guide Patient Care Coordinators and Customer Service reps, hire, onboard, schedule, and coach, and mentor junior supervisors.