Senior Dispatcher — Real-Time Mobility Orchestrator

Ridezum; San Francisco (CA); Sur place; USD 55 000 - 59 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k)

Holidays

Wellness program

Vacation

Résumé du poste

Zūm Services, Inc. is seeking an experienced Dispatcher for its San Francisco, CA location. You will lead daily transportation operations, dispatch drivers, assign vehicles, and manage route coverage to ensure on-time service and safety.

You will respond to emergencies, communicate changes to families and schools, and maintain documentation, SOP compliance, and proactive issue resolution in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Proficiency with Microsoft 365 or Google Workspace.
• Experience in high-pressure, time-sensitive operations such as transportation or logistics.

Responsabilités

• Direct and monitor daily assignments, schedule drivers, and assign vehicles to ensure full route coverage and on-time completion.
• Communicate driving assignments to drivers and assist with routing directions and service changes.
• Coordinate vehicle service and repairs with the Maintenance Manager to ensure uninterrupted service delivery.
• Respond to emergency calls and coordinate the emergency response network.
• Notify stakeholders of route changes, emergencies, accidents, or service disruptions, and handle customer concerns promptly.
• Provide real-time operational support to drivers and escalate unresolved issues when needed.
• Maintain route documentation and records to ensure accuracy and compliance with district/state requirements.
• Ensure adherence to dispatch SOPs and coordinate disciplinary action when needed.
• Track and document operational activities and incidents for reporting and compliance.

Connaissances

Communication

Leadership

Dispatching

Emergency response

Route coordination

Customer service

Problem solving

Formation

High school diploma

Description du poste

Zūm Services, Inc. is seeking an experienced Dispatcher for its San Francisco, CA location. You will lead daily transportation operations, dispatch drivers, assign vehicles, and manage route coverage to ensure on-time service and safety.

You will respond to emergencies, communicate changes to families and schools, and maintain documentation, SOP compliance, and proactive issue resolution in a fast-paced environment.