Senior Dispatcher: Logistics & Fleet Lead

Kenan Advantage Group (KAG); Trenton (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Kenan Advantage Group (KAG) is looking for a results-driven dispatcher to oversee drivers and coordinate customer deliveries in Michigan. You will manage daily delivery schedules, mentor dispatching staff, and plan routes to inventory-managed retail gas outlets while coordinating with shippers and 3PLs.

The role emphasizes front-line customer service, clear written and verbal communication, and proficiency with Word, Excel, and the TMW Dispatch system.

Qualifications

• Minimum 3 years of dispatching experience.
• Excellent conflict resolution and skills.
• Effective oral, written and interpersonal communication skills.
• Knowledge and ability to use Word and Excel.

Responsibilities

• Assess customer needs and timing of deliveries.
• Manage daily delivery schedule for drivers.
• Lead and mentor dispatching staff.
• Plan deliveries to inventory-managed retail gas outlets.
• Communicate with shippers and 3PLs.
• Provide frontline customer service for existing accounts.
• Answer all incoming phone calls promptly and courteouslyMonitor e-mail for incoming orders, customer request and communication between team members
• Monitor web portals and input necessary information.
• Using TMW Dispatch system
• Daily tracking of all chemical trailers.
• Divide dispatch responsibilities with other team members.
• Work in a fast-paced environment.

Skills

Dispatching

Customer service

Communication

Conflict resolution

Time management

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

TMW Dispatch system

Word

Excel

Job description

Kenan Advantage Group (KAG) is looking for a results-driven dispatcher to oversee drivers and coordinate customer deliveries in Michigan. You will manage daily delivery schedules, mentor dispatching staff, and plan routes to inventory-managed retail gas outlets while coordinating with shippers and 3PLs.

The role emphasizes front-line customer service, clear written and verbal communication, and proficiency with Word, Excel, and the TMW Dispatch system.