Freight Dispatch Specialist: Schedule Deliveries & Customer Care

Kenan Advantage Group (KAG); Springfield (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Kenan Advantage Group (KAG) in the United States is seeking a dispatcher to execute daily freight movement plans within an assigned area. You will assess customer needs, manage driver schedules, and coordinate deliveries to retail gas outlets.

The role emphasizes frontline customer service, timely communication, and incident reporting. Candidates should have a high school diploma and strong interpersonal skills; on-call duties may apply.

Qualifications

• High school diploma or equivalent.
• Excellent conflict resolution and skills.
• Effective oral, written and interpersonal communication skills.

Responsibilities

• Assess customer needs and timing of deliveries
• Manage daily delivery schedule for drivers
• Plan deliveries to inventory-managed retail gas outlets
• Receive orders from suppliers, gas station dealers, and renewable fuels distributors
• Provide frontline customer service for existing accounts
• Answer all incoming phone calls promptly and courteously
• Monitor e-mail for incoming orders, inventory updates, and communication between team members
• Monitor web portals for station inventories
• Solicit freight from customers
• Create loads in dispatch system
• Divide dispatch responsibilities with other team members
• Enter incidents into KITS (incident reporting system)
• On-call duties as needed

Skills

Conflict resolution

Interpersonal skills

Oral communication

Written communication

Customer service

Education

High school diploma or equivalent

Job description

Kenan Advantage Group (KAG) in the United States is seeking a dispatcher to execute daily freight movement plans within an assigned area. You will assess customer needs, manage driver schedules, and coordinate deliveries to retail gas outlets.

The role emphasizes frontline customer service, timely communication, and incident reporting. Candidates should have a high school diploma and strong interpersonal skills; on-call duties may apply.