Dispatch Operations Leader - Revenue & Efficiency

Blanton's Air, Plumbing & Electric; Fayetteville (NC); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical

Company-paid dental

Vision

Life insurance (with family options)

401(k) with company match

Immediate holiday eligibility

Job summary

Blanton’s Air, Plumbing & Electric in Fayetteville, NC seeks a Dispatch Manager to own the performance of the dispatch function across all departments. You’ll ensure the right technician is on the right call at the right time, maximizing efficiency, revenue, and customer experience.

This is a leadership role reporting to the president, with a focus on capacity, scheduling, and real-time decision making. Competitive base salary of $85,000–$105,000 plus performance bonus and full benefits.

Qualifications

• 2–3 years of proven leadership experience with measurable results.
• Strong communication and accountability leadership skills.
• High-level problem-solving ability.
• Ability to lead in a fast-paced, real-time operational environment.

Responsibilities

• Lead, manage, and hold dispatch accountable to performance standards.
• Own capacity utilization, scheduling efficiency, and call flow execution.
• Ensure Right Tech, Right Call across all departments.
• Monitor and drive daily revenue and operational targets.
• Conduct daily dispatch audits, debriefs, and real-time adjustments.
• Ensure all calls are updated, scheduled, and properly communicated.
• Manage unscheduled jobs and end-of-day completion processes.
• Lead weekly 1-on-1s and L10 meetings to align priorities.

Skills

Leadership experience

Communication

Accountability

Real-time operation

Tools

ServiceTitan

Job description

Blanton’s Air, Plumbing & Electric in Fayetteville, NC seeks a Dispatch Manager to own the performance of the dispatch function across all departments. You’ll ensure the right technician is on the right call at the right time, maximizing efficiency, revenue, and customer experience.

This is a leadership role reporting to the president, with a focus on capacity, scheduling, and real-time decision making. Competitive base salary of $85,000–$105,000 plus performance bonus and full benefits.