Dispatch Leader: Drive Revenue & Ops Excellence (Fayetteville)

Blanton’s Air, Plumbing & Electric; Fayetteville (NC); Sur place; USD 85 000 - 105 000; Plein temps

Avantages offerts par ce poste

Medical

Company-paid dental

Vision

Life insurance (with family options)

401(k) with company match

Immediate holiday eligibility

Résumé du poste

Blanton’s Air, Plumbing & Electric is seeking a Dispatch Manager in Fayetteville, NC. You will own dispatch performance across departments, ensuring the right technician is on the right call at the right time, maximizing efficiency, revenue, and customer experience.

You will lead a team, drive metrics like first-call completion and utilization, and partner with Field Operations to execute in the field. This is a leadership role with significant accountability and impact.

Qualifications

• 2-3 years of proven leadership experience with measurable results.
• Strong communication and accountability leadership skills.
• High-level problem-solving ability.
• Ability to lead in a fast-paced, real-time operational environment.

Responsabilités

• Lead, manage, and hold dispatch accountable to performance standards
• Own capacity utilization, scheduling efficiency, and call flow execution
• Ensure Right Tech, Right Call across all departments
• Monitor and drive daily revenue and operational targets
• Conduct daily dispatch audits, debriefs, and real-time adjustments
• Ensure all calls are updated, scheduled, and properly communicated
• Manage unscheduled jobs and end-of-day completion processes
• Lead weekly 1-on-1s and L10 meetings to align priorities
• Drive Dispatch Pro-utilization and system effectiveness
• Partner with Field Operations to ensure execution in the field
• Improve workflows, processes, and system usage for efficiency
• Resolve escalations and eliminate breakdowns in communication
• Train and develop dispatchers into high performers

Connaissances

Leadership experience

Communication

Accountability

Problem solving

Description du poste

Blanton’s Air, Plumbing & Electric is seeking a Dispatch Manager in Fayetteville, NC. You will own dispatch performance across departments, ensuring the right technician is on the right call at the right time, maximizing efficiency, revenue, and customer experience.

You will lead a team, drive metrics like first-call completion and utilization, and partner with Field Operations to execute in the field. This is a leadership role with significant accountability and impact.