Senior Dispatch Supervisor

Lehigh Hanson Inc.; Tyrone, Northern (GA, KY); Hybrid; USD 77,000 - 103,000; Full time

Benefits offered by this job

401(k) plan

Medical, Dental & Vision

Paid time off and holidays

HSA/HRA/FSA

Job summary

Lehigh Hanson Inc. is seeking a Dispatch Lead to supervise daily ready-mix dispatch operations, ensuring safe and on-time deliveries. You will optimize fleet and driver schedules to maximize service levels and efficiency.

You will monitor transportation metrics, collaborate with operations, sales, and customer service to resolve issues, and coach the dispatch team to uphold safety and teamwork in a fast-paced environment.

Qualifications

• Experience leading teams in transportation, logistics, or operations.
• Strong knowledge of dispatching, routing, fleet coordination, and customer service.
• Ability to analyze operational data and make decisions.
• Excellent communication and collaboration across the organization.
• Proficiency with transportation, dispatch, and business management systems.
• Office-based role with regular interaction with drivers and customers.

Responsibilities

• Lead daily ready-mix dispatch operations to ensure safe, on-time deliveries.
• Optimize fleet and driver scheduling to improve service levels.
• Monitor dispatch metrics and drive continuous improvement.
• Collaborate with operations, sales, and customer service to resolve issues.
• Coach and develop dispatch staff, promoting safety and teamwork.

Skills

Team leadership

Dispatch & routing

Data analysis

Customer service

Fleet coordination

Tools

Dispatch software

Job description

Lead daily ready mix dispatch operations to ensure safe, efficient, and on-time product deliveries.

Optimize fleet and driver scheduling to maximize service levels and operational performance.

Monitor transportation and dispatch metrics, identify trends, and drive continuous improvement initiatives.

Partner with operations, sales, and customer service teams to quickly resolve issues and enhance the customer experience.

Coach, develop, and support dispatch team members while promoting a culture of safety, accountability, and teamwork.

What Are We Looking For

Demonstrated ability to lead teams and coordinate work in a dynamic transportation, logistics, or operations environment.

Strong knowledge of dispatching, routing, fleet coordination, and customer service practices.

Proven capability to analyze operational data, solve problems, and make sound business decisions.

Effective communication and collaboration skills with the ability to build positive relationships across all levels of the organization.

Strong organizational skills and proficiency with transportation, dispatch, and business management systems.

Primarily office-based with regular interaction with drivers, operations personnel, and customers.

Fast-paced environment requiring effective prioritization and responsiveness to changing business needs.

Frequent use of computers, dispatch software, and communication systems.

May require occasional travel and flexibility in work schedules to support State of Georgia operational requirements.

What We Offer

Competitive base salary, $77,180 to $102,900, and participation in our annual incentive plan.

401(k) retirement savings plan with an automatic company contribution as well as matching contributions.

• Medical, Dental, and Vision along with Prescription Drug Benefits
• Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
• AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
• Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays

Equal Opportunity Employer - Minority / Female / Veteran / Disabled

As part of our hiring process, we may use AI-assisted tools to support the screening and evaluation of candidate applications and interviews. These tools help streamline the initial assessment, but all decisions about candidate advancement are made by human recruiters and hiring managers. While technology supports early steps, every interview will be handled by experienced recruiters and hiring managers to provide a personal touch.

Heidelberg Materials provides the materials to build our future. Our future is sustainable. Our future is digital. And it goes beyond cement, aggregates and ready-mixed concrete. Heidelberg Materials North America operates more than 450 locations with approximately 9,000 employees in the U.S. and Canada.