Dispatch Manager

Lehigh Hanson Inc.; New York (NY); On-site; USD 87,000 - 109,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

Prescription Drug Benefits

Health Savings Account (HSA) / HRA / F

Flexible Spending Account (FSA)

Disability Insurance (AD&D, Short/Long

Paid leave and holidays

401(k) with company match

Job summary

Heidelberg Materials North America is seeking a Ready-Mix Concrete Dispatch Manager to lead the dispatch function for New York operations, driving safe, efficient, and customer-focused delivery performance with strategic leadership and workforce planning.

You will oversee daily dispatch activities across New York State, manage a team of dispatch and scheduling professionals, and collaborate with plant operations, sales, and transport teams to ensure reliable service.

Qualifications

• Experience leading dispatch and logistics teams in fast-paced environments.
• Proven staffing, scheduling, and resource allocation abilities.
• Experience in ready-mix/construction materials or industrial logistics is preferred.

Responsibilities

• Lead daily dispatch, scheduling, and logistics activities for New York State ready-mix operations.
• Manage and develop a team of dispatch, scheduling, and customer service professionals.
• Optimize driver scheduling, fleet utilization, and resource planning.
• Monitor performance metrics and identify opportunities to improve productivity and service quality.
• Partner with plant operations, sales, customer service, and transportation teams to address operational challenges.

Skills

Dispatch leadership

Logistics management

Team leadership

Analytical thinking

Stakeholder collaboration

Job description

As a Ready-Mix Concrete Dispatch Manager, you will lead the dispatch function for Heidelberg Materials' New York ready-mix operations, driving safe, efficient, and customer-focused delivery performance while providing strategic leadership, workforce planning, and operational oversight across the business.

What You’ll Be Doing

• Lead daily dispatch, scheduling, and logistics activities supporting ready-mix operations across New York State.
• Manage and develop a team of dispatch, scheduling, and customer service professionals while fostering a culture of accountability, teamwork, and customer focus.
• Optimize driver scheduling, fleet utilization, and resource planning to improve operational efficiency and service reliability.
• Monitor performance metrics and identify opportunities to improve productivity, customer service, workforce planning, and operational effectiveness.
• Partner with plant operations, sales, customer service, and transportation teams to proactively support business needs and resolve operational challenges.

What We Are Looking For

• Experience leading dispatch, logistics, transportation, fleet, or operational teams in a fast-paced environment.
• Strong analytical, organizational, and decision-making skills with the ability to balance competing priorities and solve complex operational challenges.
• Proven ability to manage staffing, scheduling, and resource allocation while maintaining high levels of customer service.
• Experience within ready-mix concrete, aggregates, asphalt, construction materials, or a related industrial logistics environment is strongly preferred.
• Proficiency with dispatch, transportation, scheduling, or other operational management systems.
• 100% On-site role requiring hands-on involvement with dispatch operations and team leadership.
• Primarily office-based position located in Pavilion, NY, supporting ready-mix operations throughout New York State.
• Fast-paced operational environment requiring frequent communication with drivers, customers, plant personnel, and business leaders.
• Regular daytime schedule with flexibility to support operational needs and occasional off-hours or weekend activities.

What We Offer

• Competitive base salary ($86,850 - $108,500) and participation in our annual incentive plan.
• 401(k) retirement savings plan with an automatic company contribution as well as matching contributions.
• Highly competitive benefits programs, including:
• Medical, Dental, and Vision along with Prescription Drug Benefits
• Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
• AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
• Paid Bonding Leave, 15 days of Paid Vacation, 56 hours of Paid Sick Leave and 10 Paid Holidays
• Equal Opportunity Employer - Minority / Female / Veteran / Disabled

As part of our hiring process, we may use AI-assisted tools to support the screening and evaluation of candidate applications and interviews. These tools help streamline the initial assessment, but all decisions about candidate advancement are made by human recruiters and hiring managers. While technology supports early steps, every interview will be handled by experienced recruiters and hiring managers to provide a personal touch.

Heidelberg Materials provides the materials to build our future. Our future is sustainable. Our future is digital. And it goes beyond cement, aggregates and ready-mixed concrete. Heidelberg Materials North America operates more than 450 locations with approximately 9,000 employees in the U.S. and Canada.