Senior Dispatch & Logistics Lead

Universal Logistics Holdings; Smyrna (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Universal Logistics is seeking a dedicated Dispatch Coordinator in Smyrna, TN to lead daily dispatch operations, coordinate routes and drivers, and monitor freight movements to meet service windows. Serve as the communication hub for drivers, customers, and warehouse teams; provide timely ETAs, manage exceptions, and help maintain safety and DOT/OSHA compliance.

The ideal candidate brings 0–3+ years in dispatch or logistics, strong communication, problem-solving, and multitasking skills in a

Qualifications

• 0–3+ years in dispatch, logistics, manufacturing, or distribution.
• Bachelor’s degree preferred (not required).
• Clear, professional written and verbal communication skills.
• Strong problem-solving, analytical, and attention-to-detail skills.
• Proven ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Lead daily dispatch operations.
• Coordinate routes, assign drivers, and monitor freight movements to meet service windows and KPIs.
• Serve as the communication hub for drivers, customers, and warehouse teams; provide timely updates on ETAs and exceptions.
• Manage material flow by tracking inbound/outbound loads and reconciling discrepancies.
• Reinforce safety and compliance with DOT/OSHA standards and coach for improvement.
• Optimize resources by building driver and equipment schedules to maximize productivity and control costs.
• Triage service issues, initiate corrective actions, and document incidents accurately.
• Maintain precise operational records and contribute ideas to improve on-time service, quality, and cost.

Skills

Dispatch coordination

Logistics

Communication

Problem-solving

Attention to detail

Education

Bachelor's degree (preferred)

Tools

TMS

Excel

Dashboards

Job description

Universal Logistics is seeking a dedicated Dispatch Coordinator in Smyrna, TN to lead daily dispatch operations, coordinate routes and drivers, and monitor freight movements to meet service windows. Serve as the communication hub for drivers, customers, and warehouse teams; provide timely ETAs, manage exceptions, and help maintain safety and DOT/OSHA compliance.

The ideal candidate brings 0–3+ years in dispatch or logistics, strong communication, problem-solving, and multitasking skills in a