Senior Director, Employer Accounts (Remote)

Prime Therapeutics; Richmond (VA); Remote; USD 143,000 - 243,000; Full time

Job summary

Prime Therapeutics is seeking a Sr. Director of Account Management to lead the strategic relationship with Health Plan clients, focusing on employer/ASO accounts.

This role, remote but United States-based, drives client retention, renewals, and product adoption across Prime’s services. The position requires a strong track record in healthcare client services, strategic leadership, and cross-functional collaboration to align Prime’s offerings with client needs and market trends.

Qualifications

• Bachelor's degree required; HS diploma or GED not sufficient.

Responsibilities

• Provide strategic leadership to the employer group retention function of large or complex health plans; serve as point of escalation and accountable leader for issue resolution and relationship management across employer groups
• Analyze processes and other data to monitor performance against employer group contracts and prevent repeat issues; develop standard operating procedures and reporting requirements
• Collaborate with the health plan client engagement and sales teams to establish and maintain direct relationships with health plan clients and their pharmacy leadership team; drive renewals and adoption of Prime’s products and services
• Identify, establish and maintain relationships with key cross-functional partners to develop Go-To-Market strategies and maintain regular communication on performance
• Drive adoption of client communication principles and ensure a coordinated client experience across client engagement and Prime
• Facilitate strategic discussions with Health Plan clients regarding ASO growth and retention strategies; support consultant engagement strategies
• Maintain understanding of industry trends and client market needs to influence strategic plans and opportunities for service or product innovation
• Ensure thorough documentation of client interactions in Salesforce and establish reporting cadence to review data and provide insights
• Manage department budget, staffing, performance and development; demonstrate leadership expectations
• Other duties as assigned

Education

Bachelor's degree in Business, Marketing, Finance, Healthcare Administration or related field

Job description

Prime Therapeutics is seeking a Sr. Director of Account Management to lead the strategic relationship with Health Plan clients, focusing on employer/ASO accounts.

This role, remote but United States-based, drives client retention, renewals, and product adoption across Prime’s services. The position requires a strong track record in healthcare client services, strategic leadership, and cross-functional collaboration to align Prime’s offerings with client needs and market trends.