Sr. Account Manager

Validity; Boston (MA); Hybrid; USD 130,000 - 150,000; Full time

Benefits offered by this job

Bonus opportunities

Stock options

Comprehensive benefits

Job summary

Validity is seeking a Senior Account Manager in Boston, Massachusetts. This hybrid position requires enterprise-level SaaS experience with a focus on client relationship management, strategic retention, and account expansion. Responsibilities include developing account plans, achieving revenue targets, and effective communication with clients. The compensation includes a base salary of $130,000 to $150,000, with a total earnings potential (OTE) of $260,000 to $300,000 plus benefits and bonuses.

Qualifications

• Minimum 7-10 years in similar Senior Account Manager roles at a B2B SaaS company.
• Proven track record of achieving retention and growth targets.
• Strong business acumen with operational and analytical skills.

Responsibilities

• Achieve trusted advisor status and nurture client relationships.
• Develop detailed account plans and align with customers' strategic objectives.
• Upsell, cross-sell, and renew accounts to meet growth targets.

Skills

B2B SaaS experience

Account management

Business development

Sales cycle expertise

Analytical skills

Communication skills

Education

Bachelor's degree

Tools

Agentforce 360 Platform

Job description

Role Title

Senior Account Manager (SaaS Enterprise‑Level Experience Required)

Location

Hybrid office‑based position (Tuesday, Wednesday, Thursday) in Boston, Massachusetts. Remote or relocation not eligible.

Overview

Validity is hiring an experienced, enterprise‑level Senior Account Manager to lead key, large‑scale client relationships. The role focuses on long‑term growth, strategic retention, and expansion within complex organizations. The Manager will act as the strategic owner between clients and internal teams—sales, product, and technology—to drive value and ensure client success. The position requires deep client understanding, executive‑level communication, and the ability to drive upsell, cross‑sell, and account expansion opportunities.

Responsibilities

• Achieve trusted advisor status individually and nurture relationships between accounts and internal executive teams.
• Learn and understand customers’ strategic objectives, growth plans, tech stack, competitive landscape, and industry trends.
• Develop detailed account plans aligned with customers’ strategic objectives, defining a clear growth plan and achieving revenue targets.
• Upsell, cross‑sell, and renew accounts while meeting retention and growth targets.
• Own the end‑to‑end sales process utilizing MEDDPICC and coordinate cross‑functionally to ensure stakeholder alignment.
• Develop deep industry and product knowledge and command value‑based messaging to customers.

Required Experience, Skills, and Education

• Minimum 7‑10 years in similar Senior Account Manager (or a combination of Senior Account Executive and Senior Account Manager) roles at a B2B SaaS company, managing Enterprise‑Level relationships across multiple buying centers.
• Highly effective user of Agentforce 360 Platform (formerly Salesforce Platform).
• Demonstrated track record of achieving retention and growth targets.
• Proven business development and value‑based selling capabilities.
• Strong business acumen, operational and analytical skills; ability to manage a book of business like a business.
• Ability to cultivate productive client relationships with a variety of buying personas.
• Experience developing strategic account plans aimed at creating demand.
• Strategic and tactical execution skills, well‑developed problem‑solving abilities.
• Sales cycle and negotiation expertise.
• Exceptional verbal and written communication skills and persuasive presentation skills.
• Local availability for hybrid office‑based work (Tuesday‑Thursday) in Boston; not eligible for remote work or relocation.
• Ability to travel as needed.

Preferred Experience, Skills, and Education

• Bachelor’s degree.

Compensation and Benefits

Base salary range $130,000 – $150,000, OTE range $260,000 – $300,000, plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience.

Equal Employment Opportunity Statement

Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, HIV status, genetic information, military and veteran status, gender (including gender identity and expression), sexual orientation, marital status, and any other characteristic protected by applicable federal, state, or local law.