Senior Director, Product Strategy & Distributor Partnerships

Arrow International, Inc.; Cleveland (OH); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Profit-sharing

401(k) matching

Great benefits

Paid time off

Bonus week in July

Job summary

Arrow International, Inc. in Cleveland seeks a Sr.

Director of Product Management - Pull Tab Division to lead strategy, development, and market expansion for the paper pull tab line, with a strong focus on strategic accounts and distributor relationships. You will manage the customer experience from planning through delivery, coordinate cross‑functional teams across sales, creative, production, and operations, and mentor a high‑performing team to drive product adoption, revenue growth, and

Qualifications

• Bachelor’s degree in Marketing, Communications, Finance, Business, or related field.
• 10+ years in customer relationships, strategic accounts, product management, or commercial programs.
• Experience leading teams and cross-functional work across sales, creative, operations, production, and supply chain.
• Experience in paper, printing, graphics, promotional products, charitable gaming, or related industry.
• Strong B2B sales, account management, and relationship-building experience.
• Experience working with distributor networks strongly preferred.
• Proven ability to manage product timelines, customer expectations, delivery coordination, and cross-functional execution.
• Experience with Salesforce is a plus.

Responsibilities

• Lead product strategy, planning, and market expansion for Arrow’s paper pull tab product line.
• Define and implement account strategies aligned with distributor needs and Pull Tab business goals.
• Serve as a senior point of contact for key distributor partners.
• Strengthen customer relationships to support retention, sales growth, program visibility, and product adoption.
• Oversee timelines, communication, and distribution readiness for stock and custom pull tab products.
• Coordinate with creative, sales, print operations, manufacturing, inventory, and supply chain teams to ensure timely and accurate delivery.
• Drive solutions that improve reliability, product quality, communication, and customer experience.
• Partner with the field sales organization and distributors to grow revenue and expand product placement.
• Identify customer opportunities, market gaps, and new growth initiatives.
• Present new games, product lines, programs, and customer solutions to distributors and customers.
• Ensure communication flows effectively between design, print, manufacturing, sales, inventory, and customer-facing teams.
• Monitor schedules, inventory levels, production timelines, and customer commitments.
• Resolve delivery issues, bottlenecks, communication gaps, and product-related challenges quickly.
• Lead and mentor a team of account managers, product coordinators, and creative resources.
• Maintain a high-touch, service-oriented approach to partner and distributor management.
• Conduct market research to understand customer preferences, competitive movement, and product opportunities.
• Provide business insights that strengthen product offerings, distributor programs, and customer engagement.

Skills

Strategic accounts

Product management

Cross-functional leadership

B2B sales

Relationship-building

Salesforce

Distributor networks

Project coordination

Education

Bachelor's degree in Marketing/Business

Tools

Salesforce

Job description

Arrow International, Inc. in Cleveland seeks a Sr.

Director of Product Management - Pull Tab Division to lead strategy, development, and market expansion for the paper pull tab line, with a strong focus on strategic accounts and distributor relationships. You will manage the customer experience from planning through delivery, coordinate cross‑functional teams across sales, creative, production, and operations, and mentor a high‑performing team to drive product adoption, revenue growth, and