Sales, Regional Manager

Arrow International, Inc.; Lynnwood, Northern (WA, KY); Hybrid; USD 92,000 - 120,000; Full time

Benefits offered by this job

Profit-sharing

401(k) matching

Great benefits

Paid time off (bonus week in July)

Job summary

Arrow International, Inc. is seeking a Regional Sales Manager to grow sales, develop customer relationships, and expand market share within assigned states.

This role blends outside and inside sales, providing expertise on pull tab products and game development, and partnering with internal teams to deliver superior service. The role requires strong communication, travel across states, and ability to manage multiple priorities while identifying growth opportunities and new game concepts.

Qualifications

• Three or more years of sales, account management, business development, or related experience.
• Strong communication, relationship-building, and negotiation skills.
• Ability to work independently, exercise sound judgment, and manage multiple priorities effectively.
• Proficiency with Microsoft Office applications and virtual meeting platforms.
• Valid driver's license and ability to travel throughout assigned states.

Responsibilities

• Develop and grow sales within assigned states through strategic account management and business development.
• Build and maintain strong customer relationships through in-person visits, phone calls, email, and virtual meetings.
• Identify opportunities to expand existing accounts and secure new business.
• Serve as a subject matter expert on pull tabs, game development, artwork, payouts, play styles, and related gaming products.
• Collaborate with customers to develop new game concepts, artwork, and product offerings while ensuring compliance with applicable state gaming regulations and approval requirements.
• Promote new game releases, reruns, and newly developed artwork through cross-selling and upselling initiatives.
• Analyze customer needs and recommend products, programs, and sales strategies that support customer success and revenue growth.
• Monitor market trends, competitive activity, and customer feedback to identify growth opportunities and increase market penetration.
• Represent the company at customer meetings, trade shows, industry events, and other promotional activities.
• Prepare sales forecasts and maintain accurate account and sales records.
• Review customer orders and production requirements to support efficient run sizes, production scheduling, and on-time delivery.
• Maintain awareness of production schedules, backlog status, shipping schedules, and delivery timelines to proactively communicate with customers and support account management.
• Collaborate with Customer Service, Production, Design, and other departments to ensure a seamless customer experience and timely resolution of issues.
• Respond to customer inquiries regarding products, game performance, order status, and related service needs.
• Support customers throughout the order fulfillment process while maintaining a high level of customer satisfaction.

Skills

Sales

Account management

Business development

Negotiation

Communication

Travel

Education

Bachelor's degree in Business/Marketing or related field

Tools

Microsoft Office

Job description

Description

Join the Fun at Arrow International and Trade Products!

Arrow International is the world’s #1 maker of charitable gaming products, from pull tabs and bingo paper to cutting-edge electronic gaming systems. Our products power entertainment in social and gaming venues around the globe, and we’re growing fast!

We're building a winning culture that’s all about teamwork, passion, and innovation. At Arrow, you’re not just another employee, you’re part of a high-performing team that’s redefining fun and giving back to communities. We believe in rewarding your hard work with profit-sharing, 401(k) matching, great benefits, and paid time off, including a bonus week every July!

If you're looking for a career that’s exciting, meaningful, and full of opportunity, Arrow is the place to be.

The Regional Sales Manager is responsible for growing sales, developing customer relationships, and expanding market share within assigned states. This role combines outside and inside sales responsibilities, provides expertise on pull tab products and game development, and partners with internal teams to deliver exceptional customer service. The Regional Sales Manager plays a key role in identifying growth opportunities, developing new game concepts, and supporting customers throughout the sales and production process.

Pay Range: $92,168-120,000 per year

Primary Responsibilities

• Develop and grow sales within assigned states through strategic account management and business development.
• Build and maintain strong customer relationships through in-person visits, phone calls, email, and virtual meetings.
• Identify opportunities to expand existing accounts and secure new business.
• Serve as a subject matter expert on pull tabs, game development, artwork, payouts, play styles, and related gaming products.
• Collaborate with customers to develop new game concepts, artwork, and product offerings while ensuring compliance with applicable state gaming regulations and approval requirements.
• Promote new game releases, reruns, and newly developed artwork through cross-selling and upselling initiatives.
• Analyze customer needs and recommend products, programs, and sales strategies that support customer success and revenue growth.
• Monitor market trends, competitive activity, and customer feedback to identify growth opportunities and increase market penetration.
• Represent the company at customer meetings, trade shows, industry events, and other promotional activities.
• Prepare sales forecasts and maintain accurate account and sales records.
• Review customer orders and production requirements to support efficient run sizes, production scheduling, and on-time delivery.
• Maintain awareness of production schedules, backlog status, shipping schedules, and delivery timelines to proactively communicate with customers and support account management.
• Collaborate with Customer Service, Production, Design, and other departments to ensure a seamless customer experience and timely resolution of issues.
• Respond to customer inquiries regarding products, game performance, order status, and related service needs.
• Support customers throughout the order fulfillment process while maintaining a high level of customer satisfaction.

Requirements

• Bachelor's degree in Business, Marketing, or a related field preferred, or equivalent experience.
• Three or more years of sales, account management, business development, or related experience.
• Experience in charitable gaming, pull tabs, gaming products, or related industry preferred.
• Strong communication, relationship-building, and negotiation skills.
• Ability to work independently, exercise sound judgment, and manage multiple priorities effectively.
• Proficiency with Microsoft Office applications and virtual meeting platforms.
• Valid driver's license and ability to travel throughout assigned states.

Physical Requirements

• Ability to travel regularly within the assigned region.
• Ability to sit, stand, and walk for extended periods.
• Ability to use a computer, phone, and other office equipment.
• Ability to attend customer meetings, trade shows, and company events.
• Ability to occasionally lift and carry materials up to 25 pounds.

Benefits

• Medical, dental, and prescription plans.
• Health and dependent FSA.
• LTD, AD&D, and term life insurance.
• 401(k).
• Paid time off.

Diversity and Inclusion Statement

At Arrow International, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that embracing our differences makes us stronger, more innovative, and better positioned to serve our communities. We are proud to be an equal opportunity employer and strive to create an environment where everyone feels welcome, supported, and empowered to succeed.

Equal Opportunity Statement

Arrow International is an equal opportunity employer. We recruit, hire, train, and promote individuals in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical or mental disability—except where such disability prevents performance of essential job functions and cannot be reasonably accommodated in accordance with applicable laws.

Americans with Disabilities Act (ADA) Statement

Arrow International is committed to complying with the spirit and requirements of the Americans with Disabilities Act (ADA). If you require a reasonable accommodation to complete an application, participate in the interview process, undergo any pre-employment testing, or otherwise take part in the employee selection process, please contact us at [e-mail].

To ensure a safe and productive work environment, all candidates who receive a conditional job offer must successfully pass a confidential pre-employment drug screening, which generally consists of a hair drug test, and receive an acceptable result as a condition of employment.

Arrow International does not accept unsolicited resumes from third-party agencies. Resumes submitted without an approved vendor agreement will become the property of Arrow International, and no fees will be paid if the candidate is hired.