Sr. Director of Product Management - Pull Tab Division

Arrow International, Inc.; Cleveland (OH); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Profit-sharing

401(k) matching

Great benefits

Paid time off

Bonus week in July

Job summary

Arrow International, Inc. in Cleveland seeks a Sr.

Director of Product Management - Pull Tab Division to lead strategy, development, and market expansion for the paper pull tab line, with a strong focus on strategic accounts and distributor relationships. You will manage the customer experience from planning through delivery, coordinate cross‑functional teams across sales, creative, production, and operations, and mentor a high‑performing team to drive product adoption, revenue growth, and

Qualifications

• Bachelor’s degree in Marketing, Communications, Finance, Business, or related field.
• 10+ years in customer relationships, strategic accounts, product management, or commercial programs.
• Experience leading teams and cross-functional work across sales, creative, operations, production, and supply chain.
• Experience in paper, printing, graphics, promotional products, charitable gaming, or related industry.
• Strong B2B sales, account management, and relationship-building experience.
• Experience working with distributor networks strongly preferred.
• Proven ability to manage product timelines, customer expectations, delivery coordination, and cross-functional execution.
• Experience with Salesforce is a plus.

Responsibilities

• Lead product strategy, planning, and market expansion for Arrow’s paper pull tab product line.
• Define and implement account strategies aligned with distributor needs and Pull Tab business goals.
• Serve as a senior point of contact for key distributor partners.
• Strengthen customer relationships to support retention, sales growth, program visibility, and product adoption.
• Oversee timelines, communication, and distribution readiness for stock and custom pull tab products.
• Coordinate with creative, sales, print operations, manufacturing, inventory, and supply chain teams to ensure timely and accurate delivery.
• Drive solutions that improve reliability, product quality, communication, and customer experience.
• Partner with the field sales organization and distributors to grow revenue and expand product placement.
• Identify customer opportunities, market gaps, and new growth initiatives.
• Present new games, product lines, programs, and customer solutions to distributors and customers.
• Ensure communication flows effectively between design, print, manufacturing, sales, inventory, and customer-facing teams.
• Monitor schedules, inventory levels, production timelines, and customer commitments.
• Resolve delivery issues, bottlenecks, communication gaps, and product-related challenges quickly.
• Lead and mentor a team of account managers, product coordinators, and creative resources.
• Maintain a high-touch, service-oriented approach to partner and distributor management.
• Conduct market research to understand customer preferences, competitive movement, and product opportunities.
• Provide business insights that strengthen product offerings, distributor programs, and customer engagement.

Skills

Strategic accounts

Product management

Cross-functional leadership

B2B sales

Relationship-building

Salesforce

Distributor networks

Project coordination

Education

Bachelor's degree in Marketing/Business

Tools

Salesforce

Job description

Join the Fun at Arrow International!

Arrow International is the world’s #1 maker of charitable gaming products, from pull tabs and bingo paper to cutting-edge electronic gaming systems. Our products power entertainment in social and gaming venues around the globe, and we’re growing fast!

We're building a winning culture that’s all about teamwork, passion, and innovation. At Arrow, you’re not just another employee, you’re part of a high-performing team that’s redefining fun and giving back to communities. We believe in rewarding your hard work with profit-sharing, 401(k) matching, great benefits, and paid time off, including a bonus week every July!

If you're looking for a career that’s exciting, meaningful, and full of opportunity, Arrow is the place to be.

Position Summary

The Sr. Director of Product Management - Pull Tab Division will lead the strategy, development, and market expansion of Arrow’s paper pull tab product line. This role will have a strong focus on strategic account management, distributor relationships, product delivery, and cross-functional execution. This person will manage the customer experience from product planning through communication and execution, ensuring Arrow’s distribution network receives strong service, visibility, and partnership.

The ideal candidate will bring experience in strategic accounts, product management, paper/printing, promotional products, charitable gaming, or a related B2B environment. This role requires strong relationship-building skills, commercial awareness, and the ability to lead teams across sales, creative, production, and operations.

Primary Responsibilities

• Lead product strategy, planning, and market expansion for Arrow’s paper pull tab product line.
• Define and implement account strategies aligned with distributor needs and Pull Tab business goals.
• Serve as a senior point of contact for key distributor partners.
• Strengthen customer relationships to support retention, sales growth, program visibility, and product adoption.
• Oversee timelines, communication, and distribution readiness for stock and custom pull tab products.
• Coordinate with creative, sales, print operations, manufacturing, inventory, and supply chain teams to ensure timely and accurate delivery.
• Drive solutions that improve reliability, product quality, communication, and customer experience.
• Partner with the field sales organization and distributors to grow revenue and expand product placement.
• Identify customer opportunities, market gaps, and new growth initiatives.
• Present new games, product lines, programs, and customer solutions to distributors and customers.
• Ensure communication flows effectively between design, print, manufacturing, sales, inventory, and customer-facing teams.
• Monitor schedules, inventory levels, production timelines, and customer commitments.
• Resolve delivery issues, bottlenecks, communication gaps, and product-related challenges quickly.
• Lead and mentor a team of account managers, product coordinators, and creative resources.
• Maintain a high-touch, service-oriented approach to partner and distributor management.
• Conduct market research to understand customer preferences, competitive movement, and product opportunities.
• Provide business insights that strengthen product offerings, distributor programs, and customer engagement.

Requirements

• Bachelor’s degree in Marketing, Communication, Finance, Business, or a related field preferred.
• 10+ years of experience managing customer relationships, strategic accounts, product management, or commercial programs.
• Experience leading teams and working cross-functionally across sales, creative, operations, production, and supply chain.
• Experience in paper, printing, graphics, promotional products, charitable gaming, or a related industry preferred.
• Strong B2B sales, account management, and relationship-building experience.
• Experience working with distributor networks strongly preferred.
• Proven ability to manage product timelines, customer expectations, delivery coordination, and cross-functional execution.
• Strong verbal and written communication skills.
• Ability to thrive in a fast-paced, high-energy environment.
• Skilled in various sales and customer engagement methods, including in-person and phone-based communication.
• Experience with Salesforce is a plus.
• Familiarity with commercial print, custom print programs, or promotional sweepstakes is a plus.

Diversity and Inclusion Statement

At Arrow International, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that embracing our differences makes us stronger, more innovative, and better positioned to serve our communities. We are proud to be an equal opportunity employer and strive to create an environment where everyone feels welcome, supported, and empowered to succeed.

Equal Opportunity Statement

Arrow International is an equal opportunity employer. We recruit, hire, train, and promote individuals in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical or mental disability, except where such disability prevents performance of essential job functions and cannot be reasonably accommodated in accordance with applicable laws.

Americans with Disabilities Act (ADA) Statement

Arrow International is committed to complying with the spirit and requirements of the Americans with Disabilities Act (ADA). If you require a reasonable accommodation to complete an application, participate in the interview process, undergo any pre-employment testing, or otherwise take part in the employee selection process, please contact us at [e-mail]

To ensure a safe and productive work environment, all candidates who receive a conditional job offer must successfully pass a confidential pre-employment drug screening, which generally consists of a hair drug test, and receive an acceptable result as a condition of employment.

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