Director of Loyalty & Customer Engagement

Arrow International Inc; Cleveland (OH); On-site; USD 75,000 - 100,000; Full time

Job summary

Arrow International Inc in Cleveland, OH is seeking a Customer Relationship/Retention Marketing Director to enhance customer visitation and retention through strategic marketing and a rewards program. The successful candidate will manage and optimize retail-based customer engagement strategies and lead a team of marketing professionals.

This role requires a proven background in customer retention marketing and strong leadership skills. An MBA is preferred. Join Arrow to innovate in the gaming industry.

Qualifications

• Proven experience in customer retention marketing, preferably in a retail or casino industry.
• Experience in designing and executing reward promotions and prize programs.
• Strong leadership and managerial skills.

Responsibilities

• Develop and implement a comprehensive customer engagement strategy to increase program activity.
• Design and execute reward promotions that incentivize customers to engage with the loyalty program.
• Analyze customer data to identify trends for improving retention.

Skills

Customer retention marketing

Data analysis

Leadership

Creative thinking

Project management

Education

BA or BS in marketing, business, or a related field

MBA preferred

Tools

Marketing automation tools

CRM systems

Job description

Arrow International Inc in Cleveland, OH is seeking a Customer Relationship/Retention Marketing Director to enhance customer visitation and retention through strategic marketing and a rewards program. The successful candidate will manage and optimize retail-based customer engagement strategies and lead a team of marketing professionals.

This role requires a proven background in customer retention marketing and strong leadership skills. An MBA is preferred. Join Arrow to innovate in the gaming industry.