Senior Director, Product Design — Conversational Platform

Capital One Group; McLean (VA); On-site; USD 270,000 - 308,000; Full time

Job summary

Capital One is seeking a Senior Director of Product Design for the Conversational Platform. This role leads a cross-functional design team and partners with researchers, product and engineering to elevate the customer experience across web and mobile platforms.

The successful candidate will drive strategy, scale design systems, and mentor designers while aligning design outcomes with business goals and customer needs.

Qualifications

• At least 10 years of experience in leading product design teams and delivering products to market.
• Experience managing managers (3+ years).
• Experience partnering with product, engineering, marketing and analytics leaders.

Responsibilities

• Lead a cross-disciplinary team of design leaders and designers; collaborate with research, product and tech leadership.
• Identify high-leverage opportunities and advocate for them with executive stakeholders.
• Drive high-impact, complex design projects that set the bar for experience excellence and business outcomes.

Skills

Product design leadership

Cross-functional collaboration

Human-centered design

Business-focused thinking

Strategic vision

Communication with executives

Interdisciplinary team leadership

Familiarity with design systems

Proficiency with Figma

People management

Tools

Figma

Job description

Capital One is seeking a Senior Director of Product Design for the Conversational Platform. This role leads a cross-functional design team and partners with researchers, product and engineering to elevate the customer experience across web and mobile platforms.

The successful candidate will drive strategy, scale design systems, and mentor designers while aligning design outcomes with business goals and customer needs.