Senior Director, Process Excellence & Transformation

The Travelers Indemnity Company; Hartford (CT); On-site; USD 127,000 - 209,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

PTO

Wellness program

Volunteer Rewards

Job summary

The Travelers Indemnity Company in Hartford, CT is seeking a Sr Director in Business Process Management to drive customer, employee and agent experiences by optimizing end-to-end processes for operational effectiveness. You will lead cross‑functional initiatives, shape strategy, and deliver performance improvements across the enterprise.

You will own and implement high‑impact opportunities, coach teams, and ensure benefits realization while coordinating with leaders across multiple business

Qualifications

• Experience with Six Sigma and Agile methodology.
• Bachelor’s Degree.
• 7 years of experience.
• Proven leadership skills with the ability to manage change, develop employees, and align resources to accomplish key objectives.
• Exceptional communication skills with the ability to influence and interact with all levels of the organization.
• Ability to collaborate with business leadership to understand goals and identify strategies to achieve goals.
• Forward thinker with the ability to bring industry best practices and regulatory knowledge to the table in a fast-paced and evolving environment.

Responsibilities

• Develop organizational strategies aligned with enterprise and business unit goals.
• Identify and assess recommendations for process improvement opportunities and may initiate and implement large / multiple improvement opportunities.
• Collaborate and influence to ensure efforts are focused on the most impactful initiatives across the enterprise to support the successful realization of business benefits and implementation of strategies.
• Own and optimize the performance of an assigned capability or business area(s) and/or technologies, ensuring process efficiency by influencing stakeholders, requesting, and obtaining the proper tools, resources and funding to maximize business value.
• Own, lead, and influence the end-to-end execution of high complexity initiatives that have a broader impact across the line of business, including benefits monitoring, benefits realization.
• Accountable for the buy-in and implementation of process improvement opportunities to drive business results within your portfolio(s).
• Ensure priorities and recommendations are aligned with long term goals by understanding various business strategies and the impact work will have across the enterprise and business unit.
• Coordinate with leaders across multiple business areas to ensure goals are aligned to overall business strategy.
• Coach team members on process improvement tools, methodologies, approaches, and foundational knowledge to ensure the successful rollout and enhancements across all initiatives.
• Perform other duties as assigned.

Skills

Six Sigma

Agile methodologies

Education

Bachelor’s Degree

Job description

The Travelers Indemnity Company in Hartford, CT is seeking a Sr Director in Business Process Management to drive customer, employee and agent experiences by optimizing end-to-end processes for operational effectiveness. You will lead cross‑functional initiatives, shape strategy, and deliver performance improvements across the enterprise.

You will own and implement high‑impact opportunities, coach teams, and ensure benefits realization while coordinating with leaders across multiple business