Executive Director, Travel Operations & Process Improvement

Corporate Travel Management (CTM) Group; United States; Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Company Paid Short-Term Disability

Health Insurance

401(k) Plan with match

Job summary

CTM NA is seeking an Executive Director, Operations to deliver efficient external and internal services across North America. You will align with leadership to implement operating rhythms, drive process improvements, and oversee the health of overall business operations cadence.

The role emphasizes leadership, data-driven decision making, and customer-centric service, with potential for flexible work arrangements and travel as needed.

Qualifications

• At least 10 years’ experience in TMC operations with minimum 3 years in a director role.
• Strong commercial acumen and knowledge of fares and ticketing; front reservation and mid office systems knowledge essential.
• Proven ability to develop and implement business processes, improvements, and change management.

Responsibilities

• Be a leader who inspires a shared vision and stewardship of company values.
• Use data that gives the team a baseline for action.
• Lead by example, nurture employees to become self-directed and perform at their best.
• Foster collaboration and provide direction in the team’s work.
• Monitor challenges, listen actively, and help solve problems.
• Measure and report progress to stakeholders; drive customer-centric experiences.

Skills

Leadership

Data analysis

Cross-functional collaboration

Communication

Microsoft Office

Tools

Front reservation systems

Mid office systems

Fares and ticketing

Job description

CTM NA is seeking an Executive Director, Operations to deliver efficient external and internal services across North America. You will align with leadership to implement operating rhythms, drive process improvements, and oversee the health of overall business operations cadence.

The role emphasizes leadership, data-driven decision making, and customer-centric service, with potential for flexible work arrangements and travel as needed.