Senior BPM Leader: Process Excellence & Strategy

Travelers; Hartford (CT); On-site; USD 146,000 - 242,000; Full time

Job summary

Travelers is seeking an AVP in Business Process Management to drive end-to-end process optimization across the enterprise. You will lead a team of professionals, partner with executives, and shape strategies to improve customer, employee, and agent experiences.

You will influence business transformation, oversee multi-year plans, and ensure alignment with enterprise goals while leveraging Six Sigma, Agile practices, and strong communication skills.

Qualifications

• 8 years of experience in operations, collaborating on projects, or related field.
• Familiarity with Six Sigma and Agile methodology.
• Advanced leadership skills with coaching and resource alignment.

Responsibilities

• Partner with leaders across multiple business areas to align goals with overall strategy.
• Own the execution of your business area’s multi-year strategic plan.
• Generate ideas to meet business needs and improve overall performance.
• Drive process improvements to realize hard and soft benefits across portfolios.
• Ensure understanding of transformation and change management strategies.
• Maintain awareness of market trends and translate into operations strategy.
• Manage budgeting and Cost Benefit Analysis discussions.

Skills

Six Sigma

Agile

Leadership

Communication

Strategic thinking

Education

Bachelor’s Degree

Job description

Travelers is seeking an AVP in Business Process Management to drive end-to-end process optimization across the enterprise. You will lead a team of professionals, partner with executives, and shape strategies to improve customer, employee, and agent experiences.

You will influence business transformation, oversee multi-year plans, and ensure alignment with enterprise goals while leveraging Six Sigma, Agile practices, and strong communication skills.