Head of Customer Outcomes & Growth

Bask Health; United States; Remote; USD 180,000 - 280,000; Full time

Job summary

Bask Health is seeking a Head of Customer Outcomes to elevate post-sale success for merchants and healthcare clients. You will shape the CS strategy, lead operations, and build a high-performing team focused on measurable value, adoption, retention, and account growth.

You'll balance customer advocacy with commercial priorities, establish clear metrics, and collaborate with sales, product, and engineering to drive outcomes that impact revenue and long-term relationships.

Qualifications

• 10+ years in customer success or related post-sale function.
• 4+ years directly managing CS or account teams.
• Experience with e-commerce or merchant-facing software.
• Strong understanding of recurring-revenue SaaS.
• Experience leading onboarding, adoption, retention, and expansion initiatives.

Responsibilities

• Lead Bask Health's customer outcomes strategy and customer success operations.
• Establish processes for identifying and documenting customer goals and success plans.
• Develop frameworks for tracking customer adoption and value realization.
• Coach CS team members and set clear account ownership expectations.
• Collaborate with Sales, Product, and Engineering to improve adoption and outcomes.

Skills

Leadership

Customer Success

SaaS

E-commerce

Strategic accounts

Tools

Salesforce

HubSpot

Gainsight

Job description

Bask Health is seeking a Head of Customer Outcomes to elevate post-sale success for merchants and healthcare clients. You will shape the CS strategy, lead operations, and build a high-performing team focused on measurable value, adoption, retention, and account growth.

You'll balance customer advocacy with commercial priorities, establish clear metrics, and collaborate with sales, product, and engineering to drive outcomes that impact revenue and long-term relationships.