Senior Director, Policy, Procedures & Training

NYC Department of Social Services; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

NYC Department of Social Services is seeking an Administrative Staff Analyst NM-II to join the Office of Procedures and lead policy and procedure development for FIA and IREA. The role involves supervising complex research projects, coordinating with ED and program areas, and ensuring standardized documentation across divisions.

The position requires a master's degree and substantial experience in public administration or related fields, with strong communication skills and supervisory

Qualifications

• Master's degree with related field and 2 years supervisory experience; executive capacity required.
• Bachelor's degree with 4 years of professional experience including managerial/supervisory roles.

Responsibilities

• Develop policy and procedures; supervise complex research projects and analyze legislation and regulations.
• Standardize procedures, coordinate with program areas, and ensure alignment with agency management plans.
• Represent ED in meetings to advance new policies, with inter-agency coordination and data sharing.
• Monitor timelines, mitigate issues, and facilitate policy implementation across units.
• Collaborate on forms, pamphlets, posters, and desk aids for policy management.
• Oversee administrative functions: interviewing, training, staffing analyses, and reporting.

Skills

Staff supervision

Communication/writing

Agency operations knowledge

Education

Master's degree in economics, finance, or public administration

Bachelor's degree + 4 years professional experience

Job description

NYC Department of Social Services is seeking an Administrative Staff Analyst NM-II to join the Office of Procedures and lead policy and procedure development for FIA and IREA. The role involves supervising complex research projects, coordinating with ED and program areas, and ensuring standardized documentation across divisions.

The position requires a master's degree and substantial experience in public administration or related fields, with strong communication skills and supervisory