SENIOR DIRECTOR

NYC Department of Social Services; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

NYC Department of Social Services is seeking an Administrative Staff Analyst NM-II to join the Office of Procedures and lead policy and procedure development for FIA and IREA. The role involves supervising complex research projects, coordinating with ED and program areas, and ensuring standardized documentation across divisions.

The position requires a master's degree and substantial experience in public administration or related fields, with strong communication skills and supervisory

Qualifications

• Master's degree with related field and 2 years supervisory experience; executive capacity required.
• Bachelor's degree with 4 years of professional experience including managerial/supervisory roles.

Responsibilities

• Develop policy and procedures; supervise complex research projects and analyze legislation and regulations.
• Standardize procedures, coordinate with program areas, and ensure alignment with agency management plans.
• Represent ED in meetings to advance new policies, with inter-agency coordination and data sharing.
• Monitor timelines, mitigate issues, and facilitate policy implementation across units.
• Collaborate on forms, pamphlets, posters, and desk aids for policy management.
• Oversee administrative functions: interviewing, training, staffing analyses, and reporting.

Skills

Staff supervision

Communication/writing

Agency operations knowledge

Education

Master's degree in economics, finance, or public administration

Bachelor's degree + 4 years professional experience

Job description

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE STAFF ANALYST TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE. The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Supplemental Nutrition Assistance, Cash Assistance, Emergency Assistance, Medicaid, Child Support, Fair Fares, as well as eviction prevention and rehousing assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. DSS also includes administrative and supportive divisions such as the Office of Legal Affairs which includes the Fair Hearing Administration, among other litigation and counseling units. The Office of Procedures provides the critical link between policy development and worker execution of the agency programs. Up-to-date, well-written procedures, supported with effective training, provide workers with the knowledge and standards required to operate agency's program consistently and effectively. The Office of Procedures provides the critical link between policy development and worker execution of the agency programs. Up-to-date, well-written procedures, supported with effective training, provide workers with the knowledge and standards required to operate the agency's program consistently and effectively. Reporting to the Executive Director (ED), with wide latitude for independent judgment, the Senior Director of Procedures, collaborates with senior Agency officials; the Office of Legal Affairs (OLA); Information Technology Services (ITS); Operations personnel; federal; state and local government agency officials and social service providers to develop policy and procedural documents regarding laws; regulations and mandates pertinent to the administration of social services policy in New York City. This individual possesses extensive knowledge of Federal, State and City regulations and Agency policies and business practices

The Office of Policy, Procedures and Training (OPPT)/Office of Procedures is recruiting for one (1) Administrative Staff Analyst NM-II to function as a Senior Director for the Family Independence Administration (FIA) and Investigation, Revenue, Enforcement Administration (IREA) who will:

• Work closely with the ED to develop the goals and deliverables for the unit, as well as recommending and implementing action plans. Supervise staff in complex research projects including highly difficult analysis of social services legislation, regulation and operational trends which will require the development of policies and procedures. Work closely with the program areas to develop appropriate policies and procedures that will assist staff in carrying out the functions and mandates of the Agency including Butler Settlement. Ensure that there is a standardization of these procedures including formatting, as well as identifying and directing the resolution of procedural inconsistencies. Assure written communication efforts are consistent with and lead to the maximum realization of the objectives of the Agency management plan.
• Monitor developing technology policies and business practices representing the interests of OPPT and the Agency in high level planning and implementation meetings. Represent the ED in meetings with program management, legal staff and key representatives from federal, state and city agencies to facilitate the development and implementation of new policies and procedures. Cultivates professional contacts to stay abreast of relative social services activities and solic.it expertise. Meet regularly with experts and technical staff to strengthen inter-agency relationships and assure coordination of systems and data.
• Facilitate meeting and deliver presentations and briefings on significant policy issues to decision makers and planners making recommendations for optimum efficiency in the implementation of policy, the development of procedures, the utilization of staff and the use of technology. Maintain a high level of expertise in federal, state and local regulation of eligibility for and participation in Agency social service programs and related support services. Attend professional local, state and federal conferences.
• Mitigate issues that occur within the program areas in the course of policy and procedure development. Monitor project timetables and deliverables and clears barriers to assure successful and timely implementation of Agency objectives.
• Collaborate with the Senior Director of Centralized Support Services on the development of forms; pamphlets; posters; brochures; desk aids and graphic materials required for implementation and management of social services policy and procedures.
• Manage the administrative function of the unit including but not limited to interviewing applicants, training new staff, analyzing staffing needs and overseeing the preparation of related reports to assure efficient administrative operation of the office.

Hours/Shift: 9am - 5 pm with flex

ADMINISTRATIVE STAFF ANALYST ( - 1002D

Minimum Qualifications

• A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
• A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

Preferred Skills

• Experience in management and supervision of staff. - Excellent communication and writing skills. - Extensive knowledge of Agency operations and NYS Social Service policy and procedures.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.