Operations Supervisor, Social Services & Project Delivery

NYC Department of Social Services; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

NYC Department of Social Services seeks a Principal Administrative Associate within the Family Independence Administration. The role oversees large-scale projects, staffing plans, and workflow improvements across centers, under the Assistant Manager and OCP.

The position emphasizes supervisory leadership, policy interpretation, and timely delivery of complex administrative tasks, with eligibility for City of New York benefits and a focus on equal opportunity hiring.

Qualifications

• Bachelor’s degree with 3 years of satisfactory full-time progressively responsible clerical/administrative experience, incl. supervisory
• Associate degree with 4 years of satisfactory full-time clerical/administrative experience, incl. supervisory
• High school diploma with 5 years of satisfactory full-time clerical/administrative experience, incl. supervisory
• Education/Experience equivalent with mandatory supervisory experience; credits per policy

Responsibilities

• Supervise large-scale projects adhering to revised implementation plans arising from changes in law and directives.
• Assess staffing requirements necessary to complete the implementation plan on schedule and assist in hiring office staff.
• Maintain continuous communication among the Group Supervisors.
• Establish and maintain a qualitative standard of work performance for all staff; organize work and assign staff to meet deadlines.
• Recommend system enhancements to management to improve workflow and activities within projects.
• Rate and evaluate job performance of subordinates and manage attendance to ensure adherence to time and leave regulations.

Skills

Supervisory experience

Project management

Staffing planning

Communication skills

Performance evaluation

Policy interpretation

Education

Bachelor's degree + 3 years admin exp

Associate degree + 4 years admin exp

High school diploma + 5 years admin exp

Education/experience equivalent with supervisory

Job description

NYC Department of Social Services seeks a Principal Administrative Associate within the Family Independence Administration. The role oversees large-scale projects, staffing plans, and workflow improvements across centers, under the Assistant Manager and OCP.

The position emphasizes supervisory leadership, policy interpretation, and timely delivery of complex administrative tasks, with eligibility for City of New York benefits and a focus on equal opportunity hiring.