Senior Director, Philanthropy Patient Liaison Program

City of Hope; Duarte (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

City of Hope in Duarte, CA seeks a Senior Director, Philanthropy Patient Liaison Program to lead a high-visibility, donor-centered program. You will partner with clinical and philanthropic leaders to ensure exceptional experiences for major donors and families.

The role oversees operations, navigation teams, dashboards, and metrics, drives strategic initiatives, and builds strong collaborations across sites to align workflows with enterprise standards.

Qualifications

• Bachelor’s degree in Communications, Marketing, or related field.
• 5+ years in a hospital/healthcare setting with patient care operations exposure.
• Minimum 3 years of leadership or supervisory experience in a customer-service environment.
• Ability to build collaborative relationships with physicians, donors, patients, and executives.

Responsibilities

• Lead and manage the Philanthropy Patient Liaison Program across sites.
• Serve as a liaison between the Office of Philanthropy, clinical teams, physicians, and site leadership.
• Develop and coach the PPLP Navigation team and oversee operations.
• Steward current and prospective donors; document HIPAA-compliant interactions.
• Coordinate patient and family navigation services and ensure excellent experiences.
• Oversee Asana tracking, KPI dashboards, reporting, and operational metrics.
• Provide strategic insights to philanthropy leadership on engagement trends and growth.
• Manage day-to-day site operations and align local workflows with enterprise standards.
• Allocate departmental resources and ensure efficient execution of objectives.
• Represent City of Hope with professionalism while supporting special projects.

Skills

Leadership

Relationship building

Project management

Communication

HIPAA compliance

Microsoft Office

Education

Bachelor’s degree in Communications, Marketing, or related field

Tools

Asana

Microsoft Office

Job description

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

City of Hope’s Office of Philanthropy plays a critical role in advancing groundbreaking research, compassionate patient care, and world-class education. As the Senior Director, Philanthropy Patient Liaison Program, you will lead a highly visible program that bridges philanthropy and patient care, ensuring an exceptional experience for major donors, philanthropic partners, and their families. This leadership role oversees day-to-day operations of the Philanthropy Patient Liaison Program (PPLP), partners closely with clinical and site leadership, and drives a culture of collaboration, accountability, service excellence, and donor-centered engagement. You will have the opportunity to influence strategic initiatives, develop high-performing teams, and contribute to City of Hope's mission of turning hope into reality.

As a successful candidate, you will:

• Lead and manage the Philanthropy Patient Liaison Program, ensuring exceptional patient and donor experiences across assigned site locations.
• Serve as a key liaison between the Office of Philanthropy, clinical teams, physicians, and site leadership to facilitate seamless coordination of care.
• Manage and develop the PPLP Navigation team, providing leadership, coaching, and operational oversight.
• Steward current and prospective donors, identify opportunities for deeper philanthropic engagement, and document HIPAA-compliant interactions.
• Coordinate patient and family navigation services, ensuring appointments, communication, and care experiences are executed with excellence.
• Oversee Asana tracking, KPI dashboards, reporting processes, and operational metrics to measure program effectiveness.
• Provide strategic insights and recommendations to philanthropy leadership regarding patient experiences, engagement trends, and growth opportunities.
• Manage day-to-day site operations and collaborate with national leadership to align local workflows with enterprise standards.
• Allocate departmental resources, delegate responsibilities, and ensure efficient execution of program objectives.
• Represent City of Hope with professionalism, integrity, and a commitment to service excellence while supporting special projects, committees, and organizational initiatives.

Your qualifications should include:

• Bachelor’s degree in Communications, Marketing, or a related field; equivalent experience may be considered in lieu of education requirements.
• 5+ years of experience in a hospital or healthcare environment with significant exposure to patient care operations and healthcare delivery practices.
• Minimum of 3 years of leadership or supervisory experience in a customer service-focused environment.
• Demonstrated ability to build collaborative relationships with physicians, clinical teams, donors, patients, and executive stakeholders.
• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent communication, judgment, decision-making, and delegation abilities.
• Experience analyzing operational metrics and driving process improvements.
• Ability to work independently while fostering a highly collaborative team environment.
• Proficiency with Microsoft Office Suite.
• Commitment to confidentiality, professionalism, integrity, and superior customer service.

City of Hope employees’ pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.

To learn more about our Comprehensive Benefits, please CLICK HERE.

Please note

• Apply only through our official website or trusted partner platforms.
• City of Hope will never request payment or fees at any stage of the hiring process.
• We will not request sensitive personal or financial information prior to the acceptance of a formal offer.
• All communications will come from official @coh.org email addresses.
• Interviews are conducted only through approved, professional channels.
• Be cautious of unsolicited communications, urgent requests or opportunities that seem inconsistent with standard hiring practices.
• If you receive any suspicious communication, please report it to [e-mail].