DIRECTOR PATIENT ACCESS CENTER

Cooper University Health Care; Camden (NJ); Sur place; USD 72 000 - 118 000; Plein temps

Résumé du poste

Cooper Norcross Health in Camden, NJ, seeks a Director of the Patient Access Center to lead the patient, customer, and physician experience. In collaboration with senior leaders, you will oversee processes that support our mission while upholding brand, vision, values and culture.

The role emphasizes communication across physician protocols, scheduling practices, and the relationship between the Access Center and medical disciplines.

Qualifications

• Minimum of five years managerial experience in a clinical setting.
• Competence in administration, education and clinical nursing practice.
• Good communication and collaboration skills.
• Understanding of social, political, and economic influences affecting health care programs.

Responsabilités

• Lead the delivery of an exceptional experience to patients, customers, and physicians contacting the Access Center.
• Oversee processes supporting Cooper's mission while upholding brand, vision, values, and culture.
• Ensure smooth communication and issue resolution related to physician protocols, scheduling practices, and cross-disciplinary relationships.

Connaissances

Leadership

Communication

Team collaboration

Clinical operations

Administration

Formation

Bachelor's Degree

Master's Degree preferred

Description du poste

DIRECTOR PATIENT ACCESS CENTER

Camden, NJ

Job ID 71726

Job Type Full Time

Shift Day

Specialty Leadership

About us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals - its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children's Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report's Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America's Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org (opens in new window) to learn more.

Short Description

In collaboration with senior leaders, the Senior Director spearheads the delivery of an exceptional experience to the patients, customers, and physicians that contact the Access Center. Oversees the processes and procedures that appropriately support Cooper's mission while upholding its brand, vision, values, and culture. Provides for smooth communication and issues resolution related to physician protocols, desired scheduling practices, and the overall relationship between the Access Center and the medical disciplines it serves.

Experience Required

• Minimum of five years recent and progressive managerial experience in a clinical setting.
• Demonstrated competence in administration, education and clinical nursing practice.
• Demonstrates understanding of the social, political, and economic influences affecting health care programs.
• Demonstrates the ability to communicate effectively and work collaboratively.

Education Requirements

• Bachelor's Degree, Master's Degree preferred

The New Jersey Pay Transparency Act requires disclosure of the pay range for this position.

A salary offer will vary based on the job role, candidate experience, qualifications, internal pay equity and market data.

• Hourly Rate Min $52
• Hourly Rate Max $86

Cooper University Health Care is an Equal Opportunity Employer and is committed to equal employment opportunity for all team members. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, or any other status protected by law or regulation. To request reasonable accommodation, contact [e-mail]