Senior Director, Patient Access

100 LCMC Health; New Orleans (LA); On-site; USD 140,000 - 180,000; Full time

Job summary

LCMC Health in New Orleans seeks a Sr. Director, Patient Access to lead and optimize patient access operations. You will drive enterprise-wide clinic registration, real-time financial clearance, and efficient patient scheduling across clinics and ED.

The role requires a track record in Healthcare Revenue Cycle, PAS management, and a Bachelor’s degree, with a Master’s preferred. You’ll collaborate across departments to implement best practices and ensure compliant, patient-centric access services.

Qualifications

• Ten years of experience in Healthcare Revenue Cycle.
• Five years in PAS management is required.
• Bachelor’s degree in Health Services or Business Administration; Master’s preferred.
• Experience in enterprise-wide patient access operations is a plus.

Responsibilities

• Develop and manage patient-facing functions within Patient Access.
• Oversee enterprise-wide clinic registration and real-time financial clearance.
• Coordinate outpatient registration, admissions, and ED registration.
• Lead check-out scheduling, pre-registration, insurance verification, and financial counseling.
• Oversee patient access vendor management and related support services.
• Collaborate with Revenue Cycle and clinical departments to improve access services.

Skills

Leadership

Strategic planning

Cross-functional collaboration

Education

Bachelor's degree in Health Services or Business Administration

Master's degree (preferred)

Job description

Overview

Your job is more than a job. As a key leader within Revenue Cycle operations, the Sr. Director, Patient Access provides leadership, direction, and support for developing, implementing, and managing the efficiency and effectiveness of patient facing functions within Patient Access operations of LCMC Health. This includes overseeing and driving enterprise-wide clinic registration, real‑time financial clearance, outpatient registration, admissions, ED registration, check‑out scheduling, pre-registration, insurance verification, financial counseling, patient access services vendor management, and other facility support functions as needed.

Responsibilities

• Develop, implement, and manage efficiency and effectiveness of patient‑facing functions within Patient Access operations.
• Oversee and drive enterprise‑wide clinic registration.
• Manage real‑time financial clearance.
• Coordinate outpatient registration, admissions, and ED registration.
• Lead check‑out scheduling, pre‑registration, insurance verification, and financial counseling.
• Oversee patient access services vendor management.
• Collaborate with Revenue Cycle departments and operational areas such as Clinical Services, Case Management/Utilization Review, Emergency Preparedness, and Corporate Compliance to apply new and emerging approaches to patient access shared services.

Qualifications

• Ten (10) years experience in Healthcare Revenue Cycle (required).
• Five (5) years’ experience in PAS management (required).
• Bachelor’s degree in Health Services or Business Administration (required); can be substituted with equivalent combination of secondary education and training.
• Master’s degree (preferred).

Licenses and Certifications

• CHAM
• CHAA
• FHFMA

Work Shift

Days (United States of America)

Equal Opportunity Employer

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.