Patient Access Associate - Financial Clearance/Authorization (FT; Days) - LCMC Health Westpark Campus

LCMC Health; New Orleans (LA); On-site; USD 25,000 - 36,000; Full time

Job summary

LCMC Health in New Orleans, LA is seeking a Patient Access Associate in Central Scheduling & Financial Clearance. You will connect with patients before visits—scheduling appointments, verifying insurance, and outlining financial expectations.

You will coordinate with clinics and hospital services, explain coverage, obtain authorizations when needed, and help patients understand payment options and available assistance. Excellent communication and empathy are essential.

Qualifications

• Strong customer service and communication skills.
• Attention to detail and comfort working with insurance and financial data.
• Ability to explain complex information in a patient-friendly way.

Responsibilities

• Schedule and coordinate patient appointments across clinic and hospital services.
• Verify insurance eligibility and obtain authorizations as needed.
• Review and confirm demographic and financial information.
• Explain financial responsibility, estimates, and payment options.
• Assist patients with financial assistance or referrals when appropriate.
• Communicate with clinical teams to ensure visits are financially cleared.

Skills

Customer service

Communication

Attention to detail

Explain information clearly

Education

High School Diploma

Job description

Your job is more than a job Be the voice that helps patients feel prepared! As a Patient Access Associate in Central Scheduling & Financial Clearance, you connect with patients before their visit - scheduling appointments, verifying insurance, and helping them understand what to expect financially. Your work ensures fewer surprises, smoother visits, and a better experience for patients and care teams alike. You're a key link between patients, providers, and payers, bringing clarity, accuracy, and empathy to every interaction.

What You'll Do:

• Schedule and coordinate patient appointments across clinic and hospital services
• Verify insurance eligibility and obtain authorizations as needed
• Review and confirm demographic and financial information
• Explain financial responsibility, estimates, and payment options
• Assist patients with financial assistance or referrals when appropriate
• Communicate with clinical teams to ensure visits are financially cleared

What You Bring:

• Strong customer service and communication skills
• Attention to detail and comfort working with insurance and financial data
• Ability to explain complex information in a clear, patient-friendly way

Minimum Requirement:

• High School Diploma or GED (or equivalent experience)

WORK SHIFT:

Days (United States of America)

LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary Your extras Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassion. Bring some lagniappe into everything you do. Forget one-size-fits-all, think one-of-a-kind care. See opportunities, not problems - it's all about perspective. Cheerlead ideas, differences, and each other. Love what makes you, you - because we do You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.

LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference.