Patient Access Manager - LCMC Health Westpark Campus

LCMC Health; New Orleans (LA); On-site; USD 90,000 - 120,000; Full time

Job summary

LCMC Health is seeking a Patient Access Manager to lead registration, admissions, insurance verification, financial counseling, and patient flow across departments. You will oversee daily operations and guide teams to optimize the patient experience while driving revenue cycle performance.

The role emphasizes collaboration with clinical and revenue cycle leaders, staff development, and continuous process improvement to ensure timely, compassionate service and compliant operations.

Qualifications

• Minimum five years in customer service or healthcare-related roles with direct Patient Access experience.
• Experience overseeing registration, admissions, insurance verification, and financial counseling.
• Knowledge of payer requirements and regulatory standards.

Responsibilities

• Lead Patient Access teams and oversee registration, admissions, insurance verification, financial counseling, and patient flow operations.
• Monitor revenue cycle metrics and work queues to support reimbursement and performance goals.
• Ensure compliance with organizational policies and payer requirements; drive process improvements.
• Manage staffing, scheduling, recruitment, coaching, and performance evaluations.
• Partner with clinical and revenue cycle leaders to improve patient access and efficiency.

Skills

Leadership

Patient access

Revenue cycle

Communication

Data-driven

Education

Bachelor's degree in healthcare administration

Tools

EMR systems

Microsoft Office

Job description

Your job is more than a job

Lead the Teams That Power the Patient Experience

Every patient journey starts with access to care—and behind every great patient experience is a strong leader making sure the right processes, people, and resources are in place. As a Patient Access Manager, you'll oversee the daily operations of Patient Access while leading teams responsible for registration, admissions, insurance verification, financial clearance, and patient flow. You'll help drive operational excellence, improve revenue cycle performance, and create an environment where both patients and team members can thrive. If you're a collaborative leader who enjoys developing people, improving processes, and making a meaningful impact across the healthcare system, this role is for you.

What You'll Do

• Lead and develop Patient Access teams across assigned areas
• Oversee registration, admissions, insurance verification, financial counseling, and patient flow operations
• Monitor key revenue cycle metrics and work queues to support reimbursement and operational goals
• Ensure compliance with organizational policies, payer requirements, and regulatory standards
• Analyze performance trends and implement process improvements
• Manage staffing, scheduling, recruitment, coaching, and performance evaluations
• Partner with clinical, operational, and revenue cycle leaders to improve patient access and operational efficiency
• Resolve escalated patient, account, and operational concerns
• Support training, education, and ongoing development of Patient Access staff
• Drive a culture focused on exceptional customer service, accountability, and continuous improvement

What Makes You Great in This Role

• You know how to inspire and develop high-performing teams
• You can balance patient experience, operational efficiency, and financial performance
• You thrive in fast-paced environments where priorities shift quickly
• You use data to identify opportunities and drive results
• You build strong relationships and collaborate effectively across departments
• You aren't afraid to roll up your sleeves and jump in when needed

What You Bring

• Strong leadership and team development skills
• Experience managing patient access, registration, admissions, revenue cycle, or related healthcare operations
• Knowledge of insurance verification, financial counseling, and payer requirements
• Excellent communication, problem-solving, and decision-making abilities
• Experience improving workflows, processes, and operational performance
• Proficiency with healthcare technology systems and Microsoft Office applications

Minimum Requirements

• High School Diploma or equivalent
• 5+ years of experience in a customer service-related role, including healthcare, revenue cycle, registration, financial counseling, banking, or hospitality
• At least 3 years of direct Patient Access experience (included in the 5 years above)

Preferred

• Bachelor's Degree or higher, CHAM or CHAA certification, Medical Assistant certification, or another medical specialty-based certification
• 4+ years of experience as a Patient Access Representative, preferably in a hospital, Emergency Department (ED), or bed management setting
• Knowledge of Electronic Medical Record (EMR) systems, hospital Admission, Discharge, and Transfer (ADT) functions, and payer guidelines

Why This Role Matters

Patient Access is more than registration- it's the foundation of the patient experience and a critical driver of organizational success. Your leadership helps ensure patients receive timely, compassionate service while supporting operational efficiency, revenue integrity, and exceptional care delivery.

Make a difference- by leading the teams that help patients access the care they need, when they need it most.

WORK SHIFT

Days (United States of America)

LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary

Your extras Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassion. Bring some lagniappe into everything you do. Forget one-size-fits-all, think one-of-a-kind care. See opportunities, not problems – it's all about perspective. Cheerlead ideas, differences, and each other. Love what makes you, you - because we do You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.