Patient Access Associate - Central Scheduling/Financial Clearance (Full-time; Days) - LCMC Health Westpark Campus

LCMC Health; New Orleans (LA); On-site; USD 23,000 - 32,000; Full time

Job summary

LCMC Health is seeking a Patient Access Associate – Financial Clearance in New Orleans to guide patients through arranging appointments, verifying insurance, and explaining financial responsibilities. You will help collect payments and support financial assistance while coordinating with care teams to ensure a smooth patient experience.

The role emphasizes accuracy, empathy, and teamwork in a fast-paced healthcare setting, with a focus on reducing delays and confusion so patients can focus on

Qualifications

• Customer service and communication skills.
• Ability to multitask and problem-solve efficiently.
• Experience with insurance verification and patient registration.
• Attention to accuracy and confidentiality in all patient interactions.

Responsibilities

• Schedule patient appointments and registrations.
• Verify insurance coverage and demographics.
• Create and update patient accounts.
• Collect and scan documentation including IDs and cards.
• Explain copays, balances, estimates, and financial responsibility.
• Collect point-of-service payments and support financial assistance processes.
• Resolve registration and work queue errors.
• Communicate updates with providers and internal teams.

Skills

Customer service

Communication

Multitask

Insurance verification

Registration

Financial conversations

Confidentiality

Education

High School Diploma or GED

Job description

Your job is more than a job. Help Patients Navigate the Financial Side of Healthcare—

As a Patient Access Associate – Financial Clearance, you play a key role in helping patients feel informed, prepared, and supported before they receive care. From scheduling appointments and verifying insurance to explaining financial responsibility and collecting payments, you help create a smooth experience from start to finish. Your attention to detail and ability to communicate clearly helps prevent delays, reduce confusion, and ensure patients can focus on what matters most—their care. You’ll work closely with patients, providers, and care teams in a fast‑paced healthcare environment where accuracy, empathy, and teamwork make all the difference.

What You’ll Do

• Schedule patient appointments and coordinate registrations
• Verify insurance coverage, eligibility, and demographic information
• Create and update patient accounts accurately and efficiently
• Collect and scan required documentation, including IDs, insurance cards, and authorizations
• Explain copays, balances, estimates, and financial responsibility to patients
• Collect point‑of‑service payments and support financial assistance processes when needed
• Resolve registration and work queue errors in a timely manner
• Communicate updates clearly with providers and internal teams

What Makes You Great in This Role

• You’re detail‑oriented and highly organized
• You can explain complex information in a calm, patient‑friendly way
• You thrive in a fast‑paced environment with multiple priorities
• You balance compassion with confidence during financial conversations
• You enjoy helping patients feel informed and supported

What You Bring

• Strong customer service and communication skills
• Ability to multitask and problem‑solve efficiently
• Comfort working with insurance verification, patient registration, and financial processes
• Attention to accuracy and confidentiality in all patient interactions

Minimum Requirement

• High School Diploma/GED or equivalent OR 2 years of work experience.

Healthcare can feel overwhelming— especially when insurance and financial questions are involved. Your role helps patients navigate the process with clarity, confidence, and support while helping care teams operate more efficiently. Make a difference— one patient, one conversation, one visit at a time!

WORK SHIFT: Days (United States of America)

LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary.

About University Medical Center University Medical Center, a world class academic medical center in LCMC Health’s incredible community of care, is the largest medical training center for healthcare professionals in Louisiana and has long served as the region’s safety net hospital for poor and underserved communities for 300+. Learn more about University Medical Center’s legacy and our vision of becoming the epicenter of medical care, education, and research.

Your extras

Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassion. Bring some lagniappe into everything you do. Forget one‑size‑fits‑all, think one‑of‑a‑kind care. See opportunities, not problems – it’s all about perspective. Cheerlead ideas, differences and each other. Love what makes you, you – because we do

You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.

LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.